Accounts Receivable Agent Adjustments

Description

Description and Responsibilities

• Enter, update, and process credit / adjustments to invoice in the system


• Responsible for researching, resolving, and responding to customer inquiries and billing discrepancies in a timely and accurate manner


• The Adjustments Agent is expected to proactively identify and address issues, minimizing the number of credit requests that reach our generic inbox by providing effective solutions


• Ensure all approved credits and adjustments comply with company policies, Terms and Conditions, and internal controls


• Respond to internal and external inquiries related to invoice disputes, providing clear resolution and documentation


• Liaise with Sales, Customer Service, and Accounts Receivable teams to ensure alignment and accuracy in credit application.Coordinate with Sales representatives to clarify customer requests and ensure a seamless and professional customer experience


• Support internal and external audits by providing necessary documentation and explanations


• Prepare reports and dashboards related to credits issued, dispute trends, and aging of disputes or pending resolutions


• Identify areas of improvement in current processes and recommend solutions for greater efficiency and accuracy


• Ensure compliance with company procedures and regulatory standards


• Perform other duties as assigned.

Experience

• Minimum 2 years experience in accounts receivable, credit control, or related field.Knowledge of billing, contracts, claims, debit/credits, and all related areas


• Strong knowledge of accounting principles and financial systems (e.g., SAP, S4HANA)


• Proficient in Microsoft Office Suite, particularly Excel


• Keen problem-solving skills


• Ability to perform root cause analysis


• Excellent attention to detail and ability to maintain accuracy in a fast-paced environment


• Strong communication skills, both written and verbal, with the ability to interact professionally with customers and sales


• Ability to multitask, prioritize work effectively, and meet deadlines


• Logistic experience in Accounts Receivables is an asset.