Administration & Digital Communications Coordinator

Are you a changemaker? Come on INN!

Who Are We?
We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.
At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

• Position Title Administration & Digital Communications Coordinator
  


• Job Type Full Time
  


• Department External Relations
  


• Reports to Manager, Marketing & Communications
  Manager, Fund Development & Donor Data Integrity

Position Overview
The Administration & Digital Communications Coordinator is a split role that supports both Digital Marketing & Communications and Fund Development Support & Administration. This position plays a key role in advancing the organization’s visibility, engagement, and fundraising efforts by delivering timely digital communications while also providing essential administrative and donor‑focused support to the Fund Development team.

What You’ll Do
Digital Marketing & Communications Responsibilities

• Plan, create, and schedule daily digital content across organizational social media platforms, ensuring alignment with brand voice, messaging, and campaign objectives.
  


• Monitor and respond to comments, direct messages, and online inquiries in a timely, professional, and brand-appropriate manner.
  


• Develop and manage social media content, including copywriting, graphic design, video, and photography, to support campaigns, events, and organizational initiatives.
  


• Design campaign creative and written content for digital and print materials, including posters, brochures, and other marketing collateral.
  


• Respond to internal communication and marketing requests, supporting departments with promotional materials, messaging, and timelines.
  


• Maintain and update the organization’s website using WordPress, including content updates and basic page edits.
  


• Support email marketing initiatives, including content development, design, and distribution through Mailchimp.
  


• Utilize platforms such as Adobe Creative Suite, Canva, and Hootsuite to create, manage, and schedule digital content and campaigns.
  


• Provide marketing and communications support for third-party and external events, including digital promotion and coordination of marketing materials.
  


• Produce and distribute supporting marketing collateral in both digital and print formats.
  


• Apply strong technical skills to manage multiple tools and platforms, adapting quickly to changing priorities in a fast-paced environment.

Fund Development Support & Administration Responsibilities
General Duties

• Support the stewardship and relationship management of current and prospective donors.
  


• Collaborate with the Manager, Fund Development & Donor Data Integrity to enhance the donor experience, recognition, and engagement.
  


• Assist with the accurate processing of donations and ensure timely and appropriate acknowledgements.
  


• Draft and prepare personalized thank-you letters and gift acknowledgements as required.
  


• Identify and cultivate new opportunities for revenue and Gift-in-Kind donations through prospect research.
  


• Coordinate Gift-in-Kind donation logistics, liaising with donors and working with relevant INN departments to ensure alignment with current organizational needs.
  


• Manage general inquiries received through the INN’s donation phone line and inbox, redirecting donors as appropriate.
  


• Maintain and update donor records with accuracy and attention to detail.
  


• Provide administrative and logistical support for fundraising events and donor meetings.


• Attend external events and represent the organization as a Brand Ambassador.
  Secondary Duties
  


• Provide support to Development Associates during absences or when assistance is required with donor portfolios, monthly giving, corporate giving programs, or sponsorships.
  


• Provide support to the Coordinator, Events & Donor Relations during absences or when additional assistance is required for events.

This position description reflects the general duties of the role but is not intended to include all duties that may be inherent in the position. The Administration & Digital Communications Coordinator may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

• Diploma or Bachelor’s degree in Marketing, Digital Communications, Communications, or a related field.
  


• Excellent written and verbal communication skills in English.
  


• Demonstrated experience with WordPress, Mailchimp, Adobe Creative Suite, Canva, and Hootsuite.
  


• Video production and photography skills.
  


• Strong technical aptitude with the ability to learn new tools and systems quickly.
  


• Proven ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
  


• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  


• Strong attention to detail with the ability to produce accurate, polished work.
  


• Strong teamwork skills with the ability to collaborate effectively across teams.
  


• Highly organized, dependable, and able to plan and complete work independently.
  


• A commitment to Inn from the Cold’s mission and values, with a respectful, people‑centred approach to communications.

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

• Competitive salary, where all employees are paid a living wage at minimum
  


• Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions
  


• Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program
  


• Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays
  


• Supportive and flexible work environment, with ongoing training and development opportunities
  


• Potlucks, celebrations, employee engagement initiatives and plenty of fun
  


• Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples
  


• Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations throughout the hiring process. To request an accommodation, please contact us at [email protected] before your interview.