Administrative and HR Coordinator

Bilingual Customer Service Clerk for government client, Mississauga.

Marberg Job Number: 2285.
Job Type: Temporary.
Initial Term: ASAP for up to 2 years.
Compensation: From $28 per hour to $33 per hour, according to experience.
Recommended Application Date: Immediately - please note that we are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.
Regular Work Hours: From 8:30 am to 4:30 pm not including 1 hour unpaid lunch break, Monday to Friday (35.0 work hours per week).
Work Location: 100% onsite at client's Mississauga office.

Responsibilities Summary:  
Respond to customer inquiries in both English and French via telephone and email; input data from hard copy forms into database system; process and reconcile payments; and provide general administrative and clerical support services as required.

Receive and respond to customer inquiries in both English and French via telephone and email. Provide standard information on programs and services.

Receive and resolve service requests received via general inquiries line.

Research and draft written responses and other correspondence related to inquiries and program administration matters in both English and French.

Input and scan hard copy documents into online systems, including information from handwritten notes and forms.

Process payments by cheque, debit or credit card, in adherence with payment policies and procedures.

Compile and reconcile payments for daily deposit, ensuring accuracy.

Coordinate and process program registration for designated training programs.

Support and contribute to department's continuous improvement initiatives.

Additional customer service, administrative and clerical responsibilities as assigned.

Qualifications:
Education: Post secondary Degree or Diploma, or equivalent combination of related experience and education.
Preferred Work Experience: Approximately 2 to 5 years of intensive customer service and issues resolution experience, serving the general public.
Preferred Sector Experience: Client facing service desk serving the general public.

Technical and Language Skills Requirements:

Strong computer proficiency in MS Office applications including Outlook, Word, and Excel (will be tested)

Accurate typing at 60 words per minute (will be tested).

Demonstrated proficiency with automated cash processing (Point of Sale/POS) machinery.

Familiarity with Infor software an asset.

Strong English communication skills, both written and verbal, including satisfactory business writing skills (may be tested).

Fluency in verbal and written French (will be tested).

Task -Based Qualifications and Additional Attributes:

Ability to maintain composure while dealing with difficult customers; proficient de-escalation skills; ability to work under pressure; and excellent listening skills.

Punctual, responsible, and reliable. Demonstrated record of professional conduct and character.

Pleasant and courteous. Demonstrated commitment to client service and professional representation of the organization.

Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.

Superior attention to detail, and organized, methodical approach to completion of tasks.

Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.

Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.

Additional Requirements:

Must be legally entitled to work in Canada, providing satisfactory documentation upon request.

Ability to work 100% onsite, abiding by organization health and safety policies.

Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.

Provision of certification of AODA and OHSA online training course completion prior to assignment start.

Satisfactory Background Checks, Technical Skills Evaluations, and Employment References.

Application Notes: