Administrative Lead

LMC Healthcare (LMC) is Canada’s largest specialist care provider in diabetes & endocrinology. We’re transforming diabetes care by making it more accessible, comprehensive, and patient-centric than ever before. LMC has 11 multi-disciplinary centers of excellence located in 2 provinces (Alberta & Ontario). Our 50+ Endocrinologists, many of whom are nationally renowned for their areas of expertise, are supported by an interdisciplinary team of highly qualified professionals.

Our growing team is looking for an Administrative Lead who can work for us on a permanent full-time basis supporting our LMC Ottawa clinic (4100 Strandherd Drive, Ottawa).

Responsibilities

• Perform essential daily responsibilities and duties as a MOA/MA for the clinic.
• Act as the primary administrative interface with staff and providers across all programs.
• Train and supervise an administrative team, acting as their first point of contact for questions/inquiries.
• Responsible for ongoing development and regular evaluation of and addressing potential staffing challenges.
• Responsible for communicating IT and facility issues and requests to the appropriate teams for support.
• Manage staff schedules to ensure effective coverage and duties as assigned.
• Manage provider schedules to ensure productivity and efficiency.
• Organize team huddles and touch base meetings, report findings to management.
• Assist Human Resources with recruiting, hiring and orientation.
• Manage patient and provider issues/complaints, escalating to management/Human Resources.
• Oversee provider billing such as third party and uninsured claims.
• Other administrative duties and roles as assigned.
• Assist with various projects as assigned.

Requirements

• Bachelor’s Degree from an accredited university (considered an asset).
• 2-3+ years’ experience leading and coaching staff.
• Non-Requisite: 2-3+ years’ experience leading clinic operations in a healthcare environment (multi-site practice is an asset).
• Required to have a valid driver’s license with access to a personal vehicle.

LMC Healthcare is an organization committed to ensuring accessible services and communications to individuals with disabilities. Once an applicant has been selected for an interview, requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their accommodation needs known when contacted. 

We thank all candidates, however, only those candidates selected for an interview will be contacted.