Administrative Receptionist - Floater Position

Company : Lifemark

Job Type : Full Time

Calgary, Alberta

Number of Applicants

:

000+

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Job Description - Administrative Receptionist - Floater Position

Administrative Receptionist (Floater) – Lifemark Health Group - Edmonton and Surrounding Area

The Administrative Receptionistis responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

The Administrative Receptionist is responsible for all aspects of patient intake, data entry, answering the phone, outbound calling, receiving faxes and emails, as well as invoicing and payments.

This position is a floating Administrative Receptionist who would assist clinics in and around the Edmonton area for coverage and additional help.

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns

Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan

Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information

Coordinate scheduling of patient appointments and maintain the patient’s medical record

Collect payment at time of service

Track coverage for all funding streams to ensure approval

Complete data entry and billing

Coordinate courier packages (in or outgoing) and process incoming and outgoing email, mail and faxes

Provide administrative support to the Care Coordinator Manager and Clinic Director

Qualifications & Core Competencies

High School Diploma, G.E.D. or equivalent

Excellent customer service skills and telephone etiquette

High degree of organizational skills and ability to prioritize and multi-task

Excellent communication (verbal/written) and interpersonal skills

Strong computer and data entry skills

Flexible and adaptable to change

Experience in a Physiotherapy clinic an asset

Lifemark welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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