Administrator, Volunteer Resources (Temporary, Full-Time)

Are you an organized, detail-oriented professional who enjoys supporting people and making a difference behind the scenes? The Administrator, Volunteer Resources, provides administrative and clerical support to Volunteer Resources by facilitating excellent customer service, providing accurate reporting, and conducting thorough volunteer screening.

This is a temporary, full-time, 37.5 hours position.  The starting range for this position is $25.01 to $27.33.

Who We Are

Demonstrating the love of Christ, UGM feeds hope and changes lives through a faith-based continuum of care. We are a proud member of the Canadian Council of Christian Charities and have earned the Best Christian Workplace award again in 2021. We provide competitive salaries, generous vacation and sick leave, an RRSP matching program, as well as the potential for educational assistance and flexible work arrangements. In addition, our extensive benefits plan is fully employer-paid and includes extended dental and medical, as well as $4,500 per year in pooled paramedical expenses. A focus on employee resilience, support for professional development, engagement in meaningful work, and a fun and caring environment are all part of being a member of the UGM team.  If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others with both humility and humour, then you will be a great fit at UGM.

Main Duties & Responsibilities

• Provide administrative and technical support to the VR team, including monitoring potential inconsistencies between practice and procedure and providing recommendations for increased internal controls.


• Maintain the VR software and database and ensuring accurate VR reporting.


• Screen, interview, and place prospective volunteers in areas of service.


• Assist with planning and implementation of the volunteer onboarding process, including training.


• Adhere to all UGM published policies, practices and procedures, including Occupational Health and Safety and the UGM privacy policy.


• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Related post-secondary education combined with at least two years of related work experience.


• Consideration may be given to alternate combinations of lived experience and education.


• Intermediate computer skills (Word, Excel, Outlook, and PowerPoint).


• Experience with software and database programs.

• Demonstrated ability to deal with highly sensitive and confidential material and situations.

• Ability to thrive under pressure in a fast-paced environment and adhere to deadlines.

• Excellent interpersonal skills with the ability to positively interact with a wide range of stakeholders.

Behavioural Competencies:

• Adaptability/ Flexibility (Level 2)

Adjust approach to meet needs of changing conditions, situations, and people to work effectively in difficult or ambiguous situations.

• Analytical Thinking and Decision Making (Level 1)

Gather, synthesize, and evaluate information to make well-informed decisions with critical thinking and reasoning skills.

• Delivering Results (Level 2)

Remain self-motivated and focused until the best possible results are achieved, with passion and persistence despite obstacles, resistance, and setbacks.

• Effective Communication (Level 3)

Provide verbal and written communication that builds trust, respect, and credibility, and includes active listening skills and non-verbal communication.

• Interpersonal Rapport/Savvy (Level 2)

Establish and maintain relationships with others based on mutual respect, trust, sensitivity, transparency, empathy, compassion, tact, and diplomacy.

• Organizational Awareness/ Stewardship (Level 2)

Emphasize the need to act as one organization by aligning all actions with UGM's vision, mission, values, structure, and policies.

• Planning and Organizing (Level 2)

Identify and prioritize tasks, develop and implement plans, evaluate outcomes, and adjust activities to achieve objectives.

• Teamwork and Cooperation (Level 2)

Work collaboratively and productively across the organization to achieve common goals, while demonstrating respect, cooperation, collaboration, and consensus-building.