Aftercare Associate

Schedule: Monday - Friday; 8AM - 4:30PM

Classification: Full Time - Hourly

Compensation: $22/hour

Location: Field-based (driving to client and veterinarian homes and clinics across the GTA) and on-site at our aquamation centre at 181 Weston Road in Toronto, ON

Faithful Pet Memorial (FPM) is the first pet aquamation (or water-based cremation) service in the City of Toronto and is the primary aftercare provider for Midtown Mobile Veterinary Hospice Services (MMVHS), a Lap of Love practice, Toronto’s largest mobile vet practice focused exclusively on end-of-life care. FPM was established to provide MMVHS clients and pet parents across the GTA with an eco-friendly alternative to traditional flame-based cremation and burial. Families can rest assured that their beloved pets will remain in our care throughout the entire end-of-life process.

Position Description

We are seeking a compassionate, dependable, and detail-oriented individual to join our team as an Aftercare Associate. In this role, you will play a vital part in ensuring pets are handled with the utmost respect and dignity throughout their end-of-life journey and that their families’ wishes for memorialization are fulfilled with care. This position involves a combination of respectful transport of deceased pets from homes and veterinary clinics, operation of aquamation machines and associated equipment, creating memorial items, and handling administrative responsibilities.

Essential Functions and Responsibilities

• Operate and monitor aquamation machines and related equipment, adhering strictly to established health & safety protocols to ensure a safe, dignified, and compliant process
• Safely and respectfully transport deceased pets from veterinary clinics and/or homes to our aquamation centre using a company vehicle
• Comfortably and respectfully enter client homes to facilitate the gentle transfer of their deceased pet into our care
• Communicate with grieving families and veterinary partners with empathy, warmth, professionalism, and clarity at all times
• Craft and prepare memorial keepsakes such as ink and clay paw prints, fur clippings and engraved urns with high accuracy and reverence for family wishes
• Maintain cleanliness, sanitation, organization, and respectful atmosphere in all areas of the facility, including the comfort room
• Participate in team meetings and contribute to as supportive, compassionate, and collaborative work culture
• Work effectively both independently and as a collaborative team member

Experience, Education, and Requirements

• Strong verbal and written communication skills in English, with a natural ability to connect empathetically and sincerely with people experiencing loss
• Comfort with deceased animals, aftercare processes, and navigating highly emotionally charged situations with poise and dignity
• Exceptional attention to detail, accuracy, and adherence to ethical standards, upholding the highest levels of integrity and confidentiality
• Comfort using and learning custom computer tools and software such as Gmail and Zoom
• Prior experience in pet care, veterinary, or funeral services is preferred but not required

Physical and Other Job Requirements

• Possess valid Ontario G class driver's license with a minimal of 3 years driving experience and a clean driving abstract
• Comfort driving a company vehicle across the Greater Toronto Area (GTA) in varying traffic and weather conditions
• Ability to safely lift, push, pull, and transfer up to 75lbs independently
• Physical ability to bend, stoop, stand, walk, drive, and handle equipment throughout an 8-hour shift
• Maintain confidentiality of all patient, client, and business information
• Comply with all applicable laws, regulations, policies, procedures, and guidelines

Faithful Pet Memorial / Lap of Love is an equal opportunity employer committed to fostering an inclusive, accessible environment. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available upon request for candidates taking part in all aspects of the selection process.

This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.