Altron Tmt Careers Field Service Technician

Job Description:

A Field Service Technician is responsible for the day to day installations, maintenance, and providing training to NuPay merchants that use POS devices/terminals – this includes customers that have been outsourced to NuPay/ACS Field Services. Products installed include AEDO, POS, NAEDO, MPS, NuCard, EPV, E-Commerce and DebiCheck. A Field Service Technician will also be responsible for the preparation of equipment that will be installed at customers premises. Field Service technicians will also be responsible for stock control/management and administrative duties.

Job Responsibilities:

• Preparation of equipment for new installations and service calls.


• Provide training to NuPay and ACS Field service merchants on products being installed


• In-depth knowledge on Delfin products and how NuPay integrates with Delfin


• Adhere to Service level agreements


• Perform new installations and service calls for NuPay and ACS Field Services.


• In-depth knowledge on all NuPay and ACS Field Service products


• Scheduling appointments.


• Knowledge on 3rd party connectivity provider’s, for example Huge Connect and GDSP


• Assist various departments with technical related queries.


• Knowledge on external admin providers and how they integrate with NuPay products


• Assist with customer queries.

Job Requirements:

• Customer service focused


• Some knowledge of admin systems that integrate with NuPay systems will be advantageous


• Experience using POS devices/terminals will be advantageous.


• A qualification in the fundamentals of IT would be advantageous


• Working knowledge of POS systems will be advantageous.


• Customer service/care course will be advantageous.


• Matric


• Valid driver’s licence.


• Must be able to assist merchants from different backgrounds

Job Details:

Company:Altron

Vacancy Type:Full Time

Job Location:Alberton

Application Deadline: N/A

Apply Here

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