Analyst, Collections

The Analyst, Collections is responsible for all collections for assigned customers which includes maintaining internal and external customer relationships, and identifying, investigating, and resolving collection issues. This role develops and recommends payment agreements, maintains customer account reconciliations, forecasts customer payments, and prepares status reports to be circulated to the impacted business divisions. This position requires the ability to operate independently, with a high degree of self-sufficiency.

Collections

• Ensure accurate and efficient reconciliation of customers’ accounts, allowing for timely collection of amounts owed.
• Identify, investigate and resolve collection issues in order to ensure collection in a timely manner.
• Assess debit balances and other situations that will impact the cash forecast and communicate the status to the cash application team.
• Provide customer service associated with collections while building customer relationships.
• Assess customer credit holds and determine which orders can be released.
• Develop, recommend, and implement payment arrangements with customers.
• Partner with the credit analysts regarding collection issues and credit holds to determine if changes to credit limits are needed.
• Proactively engage and interact with the sales organizations regarding account status, orders, and payments in order to maximize revenue opportunities for the Company.
•  Assess customers  for monthly bad debt reserve consideration based upon aging, payment trends, and country risk.
• Determine  customers to be placed with collection agencies.
• Supply collection information for internal and external audits.

Reporting

• Generate reports to measure daily performance and align with team metrics.
• Meet month-end and quarter-end deadlines for reporting requirements.
• Prepare reports and analyses of collections activity and key insights as requested for management review.

Continuous Improvement

• Identify, develop, and implement system and process improvements.
• Seek opportunities for continued improvements, efficiencies, and best practices.
• Work with various teams to implement identified solutions and reduce operational inefficiencies.

Education

• Bachelor's Degree (or equivalent experience) in Finance, Accounting, or Business Administration 

Experience 

• Minimum of 3 years of experience in Finance, Accounting, or Business Administration.

Languages

• Bilingual
• Proficiency in both written and verbal English communication is essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
• Spanish

Software/Technical Skills

• MS Office Suite (Outlook, Word, PowerPoint) 
• Microsoft Excel
• SAP Financial module
• High Radius 

Other Skills/Knowledge/Abilities

• Strong communication skills, both verbal and written across different levels of management and customers
• Ability to manage multiple work assignments efficiently and effectively; prioritize and plan work activities, using time efficiently
• Ability to present information clearly and effectively
• Strong attention to detail and analytical skills with the ability to interpret complex data and identify trends and patterns
• Proven ability to use judgment to think through issues and present recommendations to management for appropriate action
• Team-oriented mindset with the ability to participate in cross-functional teams and place the success of the team and company above individual accomplishments
• Ability to treat colleagues with respect and uphold Brother Company values 

• • Hybrid Work Setting – Enjoy the flexibility of a hybrid model, with three days working remotely and two days in the office each week, supporting work-life balance and meaningful in-person collaboration. Exceptions may apply according to business needs. #LI-Hybrid