Analyst, Digital Merchandising

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

The Impact You’ll Make:

On shoppersdrugmart.ca and the Shoppers Drug Mart (SDM) app, customers can shop a breadth of products while also receiving great offers with the convenience of orders shipping direct to home. We carry multiple categories online including Beauty, Personal Care, Health, Baby, and Electronics. As Analyst, SDM, you will be responsible for launching and managing the products within these categories to improve customer engagement, drive on-site conversion, and increase sales.

• Manage online product enrichment process while working with cross functional teams and vendor partners to launch new products on shoppersdrugmart.ca and the Shoppers Drug Mart app
• Track products through the on-boarding process and resolve any product-level content issues such as photography, copy, tagging, inventory, and pricing to ensure items are available for purchase
• Advocate for customers' needs and provide insights to internal teams regarding site maintenance, operations, performance analysis (product/category pages), internal search improvements, and cross-functional programs for continuous growth of technology stack.
• Conduct site audits to ensure online product information and product merchandising are correct
• Develop new processes and enhance existing ones to improve speed to market and efficiency
• Assist with site merchandising activities such as maintaining navigation, creating landing and category pages, implementing redirects in search, etc.
• Assist with on-site reporting and analytics toprovide valuable insights that inform business decisions.
• Maintain & improve existing dashboards used for tracking of new launches, etc.
• Monitor and audit site daily to ensure product and promotional accuracy
• Cross functional collaboration with category partners, product and tech on new launches & features

• Completion of a bachelor’s degree (BA, BCom) or similar
• 1-3 years of experience in merchandising, category management or similar role
• Strong team player with great communication skills (verbal and written) and ability to collaborate with others to execute projects through to completion
• Strong analytical skills and proven capability to independently work with relevant tools (Excel, other internal tools)
• Knowledge in querying transactional, loyalty & web analytics raw data using SQL (using BigQuery Standard SQL)
• Ability to deal with ambiguity, self-organize, and be proactive to complete multiple tasks on time with a clear focus on quantitative results and attention to details
• Experience in eCommerce is a plus
• Experience using tools such as Tableau or Looker

How you’ll succeed

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce. You will get to work with some of the best digital minds and will have the support of world class technologies to craft products our customers will love!