Analyst, eComm Fraud Strategy

The Analyst, E-Commerce Fraud Strategy reports to the Manager, E-Commerce Fraud Strategy within the Credit Management and Bank Operations (CMBO) division of Canadian Tire Bank. The eCommerce Fraud Strategy unit is dedicated solely to fraud management of select eCommerce banners, including CanadianTire.ca.

As an E-Commerce Fraud Analyst, you will work cross-functionally to improve our E-Commerce fraud risk posture by supporting process improvements, training, and fraudulent order detection. Working closely with internal teams including customer service, business, product development, and investigations, you will attain a rare wide-angle view of the customer fraud journey. As a member of CMBO, you will also have access to teams that are highly experienced in credit card risk management and issuer fraud management. Our world-class analysts get cradle-to-grave strategy experience, from data extraction and analysis to strategy design, testing, and deployment, and are encouraged to rotate within CMBO units to develop new skills and gain additional experience.

What you’ll do:

• Analyze high-risk E-Commerce orders and chargebacks and share feedback on fraud trends to mitigate future fraud risk
• Complete ad-hoc analysis involving large data sets and correlate actionable insights and operational improvements
• Forecast future Cancellations and Chargeback levels
• Manage the intake, triage and resolution of inbound E-Commerce fraud inquiries and incidents
• Fraud detection support/backup for Triangle Rewards program
• Collaborate and communicate effectively with cross functional teams and external partners to achieve E-Commerce Fraud Strategy objectives

What you bring:

• Desire to join an agile, and fun team!
• Passion for data and problem solving and an entrepreneurial and goal driven mindset
• Strong analytical skills with the ability to tell a compelling story with data
• Strong skillset across the MS Office Suite, including a intermediate to advanced knowledge of Excel
• Proficient knowledge of one or more programming languages (SAS, SQL and Python) is essential
• Prior exposure to payments, disputes and chargebacks processes
• Prior exposure to fraud detection platforms would be an asset

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives, Continuing Education Programs
• Other perks to support your well-being
• Career growth opportunities and product discounts

Broadband Salary Range: $53,000 – $88,000.
Our typical hiring range is between $53,000 and $70,000. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role-specific requirements. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.