This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analyste QA senior & Analyste d’affaires, support en production based in Canada.
This dual-role position offers a unique opportunity to contribute across both quality assurance and production support within large-scale, client-facing SaaS environments in the healthcare technology space. You will play a key role in ensuring the reliability, performance, and quality of integrated administrative solutions used by major public sector clients. Operating in a highly collaborative, cross-functional setting, you will design and execute test strategies while also supporting business analysis activities throughout the product lifecycle. The role blends hands-on QA expertise with client-facing production support responsibilities, requiring both technical rigor and strong communication skills. You will act as a quality advocate, ensuring solutions meet business expectations while continuously improving testing practices. This position is ideal for someone who thrives in complex environments where precision, client impact, and continuous improvement are essential.
Accountabilities
You will be responsible for ensuring end-to-end quality and operational stability across enterprise SaaS solutions while also supporting business analysis and client production needs. In paragraph format, your responsibilities will include:
- Designing, developing, and executing comprehensive test strategies, test plans, and test cases (positive and negative scenarios) based on functional and technical requirements.
- Collaborating with business analysts, developers, and stakeholders to define testing scope, validate requirements, and identify system impacts.
- Executing manual and structured testing cycles, tracking defects, prioritizing issues, and ensuring resolution alignment with project timelines.
- Contributing to production support by analyzing client requests, documenting business needs, and managing the full lifecycle of change requests.
- Supporting root cause analysis, maintaining system documentation, and ensuring high-quality client communications across all touchpoints.
- Acting as a QA reference point by mentoring junior testers and contributing to continuous improvement of QA standards and processes.
- Participating in production stability efforts, client training, and occasional on-site or remote client support activities.
Requirements
This role requires strong experience in software quality assurance combined with business analysis capabilities in complex SaaS environments. In paragraph format, your profile should include:
- 5+ years of experience in software QA, including at least 2 years in a senior-level role.
- A degree in IT, business administration, actuarial science, mathematics, or a related field.
- Strong understanding of QA methodologies, test planning, defect management, and software development lifecycles.
- Experience collaborating with cross-functional teams including developers, analysts, and client stakeholders.
- Ability to translate business requirements into structured test scenarios and actionable documentation.
- Strong analytical, problem-solving, and synthesis skills with a structured and detail-oriented approach.
- Excellent communication skills in English (written and spoken) and the ability to operate in client-facing environments.
- Familiarity with SaaS platforms, Microsoft Office tools, and production support processes.
- Experience in retirement plan administration, UI testing, or high-availability environments considered an asset.
Benefits
- Remote-first position with occasional travel opportunities.
- Comprehensive and flexible benefits package (medical, dental, vision, and wellness support).
- Paid vacation, wellness days, and employee well-being accounts.
- Retirement savings options including group pension plans, RRSP, and TFSA contributions.
- Opportunities for professional development, training, and career growth within large-scale technology programs.
- Exposure to enterprise SaaS solutions used across international markets.
- Collaborative and innovation-driven environment focused on impact and continuous improvement.
- Inclusive workplace culture that values diversity, equity, and employee well-being.
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