Animal Care Attendant/Member Experience Coordinator

Our mission is to build the next generation of animal care for the modern world. Our Vision is to provide a standard of veterinary care that is as stellar for the pets we treat as it is for the people who love them.

We are looking for an Animal Care Attendant/Member Experience Coordinator (ACA/MEC) to join our in-Clinic team. Reporting to the clinic’s Practice Manager, the individual in this role is passionate about pets and the people who care for them. A keen and curious mindset to work closely with the medical care team and ensure that the pet and team are always top priority and you are consistently two steps ahead of what they need. This role will also work to support the flow of communication across the clinic in addition to managing the member experience from the moment the member arrives in clinic to when they leave the clinic.

What You’ll Do:

• Focus on patient care always and all ways


• Support the RVT and DVM team in our treatment and patient care areas of the clinic to support appointment flows and patient comfort


• Be the liaison between the ‘front of house’ and the medical care team


• Communicate clearly with the Virtual Care team to ensure appointments and follow-up are clear and that all teams are on the same page for member appointments as well as tracking estimates 


• Remain open to feedback and being coachable in your relentless pursuit of being better in order to best support the team


• Proactively support the day’s schedule by planning, communicating and organizing what’s needed for the appointments throughout the day


• Manage quality of member communications and responses across all platforms and work closely with technology


• Translate anecdotal customer feedback into Member Experience opportunities 


• Provide an exceptional experience to all members and potential members by being the first point of contact in clinic and ensuring members and their pets are welcomed and ready for their appointment


• Collaborate with the ACA and MEC team to exchange knowledge and information


• Always representing a gold standard of care 


• Contribute to an environment that fosters excellence and on-going learning

You Have:

• Previous experience as an ACA/Veterinary Assistant considered an asset


• Strong communication skills both verbal and written 


• A keen eye for detail and organization and the ability to anticipate needs of the patient and team


• The ability to support and contribute to a team environment that fosters on-going collaboration and learning

Our Promise To You:

• Full benefits package including access to mental health support, continuing education, and mentorship opportunities


• A collaborative team who has your back and will welcome you as part of the pack


• Time for you and your loved ones: great PTO, discounted Juno Vet services for pets 


• An opportunity to make a positive impact for those around you 

The minimum starting wage for this position is $21 / hour . Our wage offered may vary based upon experience, skillset and years of service, all of which will be assessed throughout the interview process. 

The role of ACA/MEC at Juno may require evening and weekend work, as well as working closely with team members who are working with Members who may be experiencing emotional distress and/or frustration, as well as managing challenging members and patients. This position will be based in our clinic and will require the ability to be able to lift weight of up to 20kg.

We’re looking for people who are not just team players, but also leaders. If you’ve made it this far, you’re probably looking for something pretty awesome. So were we — let’s meet.

Juno Veterinary is committed to providing an equal employment opportunity for all candidates and employees. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a positive and successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and throughout employment by contacting our People Operations team. If you have feedback on how to make our recruiting process more equitable or accessible, please let us know!