Job Description Summary

All activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Essential Responsibilities

• Record customer complaints, analyze problems, obtain additional information from the customer, search the documentation / experience for possible solutions, propose a valid and applicable solution.
• Present to internal and external customers the documentation necessary for the operation and maintenance of the devices. Provide additional information as needed.
• Write diagnostic, assembly and disassembly procedures.
• Respond to technical questions raised by inside sales staff, contract administrators or from a client of the latter.
• Provide technical assistance during the drafting of submissions.
• Analyze, research, propose solutions to problems concerning the discontinued products of GE Grid Solutions. Test and industrialize the solution.
• Help materialize business opportunities.
• Check and approve the site reports of our technicians
• Carry out electrical and occasionally mechanical drawings.

Required Qualifications

• Bachelor's degree in mechanical engineering / or technical industrial engineering
• Minimum of 2 years of relevant experience
• Knowledge of electrical networks
• Knowledge of drawing software AutoCAD
• knowledge of office software (MS Office Suite)
• Fluency in French and English
• Desired Characteristics
• Be able to read and design electrical and mechanical plans
• Experience in Project Management is an asset
• Have good skills in interacting and communicating with customers and staff
• Ease of presenting information to an audience.
• Analytical skills, leadership

Additional Information