Application Support Specialist

Management Level

Notified, Your Story Begins Here

We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our fully integrated PR and IR platforms streamline every step from press release distribution, media targeting, and analytics to IR websites, earnings and investor events, and regulatory filings. Powered by GlobeNewswire, one of the largest and most trusted newswire distribution networks for over 30 years, we empower communicators to inform a better world. 

Notified is an affiliate of Equiniti Group Limited (EQ), a fintech that connects the future of capital, communications, and governance — building trust and confidence in every market we serve.

Summary

We are seeking two detail-oriented and operationally focused Application Support Specialists to support and maintain our business-critical applications and data platforms. In this role, you will provide Level 2 production support, monitor application health, investigate incidents, troubleshoot data and integration issues, and help ensure reliable operations across AWS, Amazon EKS, .NET applications, and Microsoft SQL Server environments.

You will work closely with Engineering, Cloud Reliability, Database Administration, Product Management, and external data providers to resolve issues, improve service reliability, and support ongoing platform growth.

Location

This role will be based in our Toronto, Canada office, located at 155 University Avenue. This role offers in person collaboration and flexibility to work from home.

What Part You Will Play in Our Growth

Key Responsibilities

Application Support & Monitoring

• Provide Level 2 production support for business-critical applications.
• Monitor application availability, performance, and operational health.
• Investigate and resolve production incidents and service disruptions.
• Participate in root cause analysis and continuous service improvement initiatives.
• Maintain operational documentation and support procedures.

Database & Data Operations

• Support Microsoft SQL Server databases and scheduled processing jobs.
• Troubleshoot data discrepancies and perform data reconciliation activities.
• Write and analyze SQL queries to investigate and resolve production issues.
• Support data ingestion and validation processes.

Cloud & Platform Support

• Support applications running in AWS and Amazon EKS environments.
• Monitor application deployments, container health, and platform performance.
• Partner with Infrastructure and Cloud Reliability teams to resolve platform-related issues.

API & Integration Support

• Monitor APIs, third-party integrations, and external data feeds.
• Troubleshoot integration, synchronization, and data-quality issues.
• Collaborate with internal teams and external vendors to resolve service issues.

Incident & Release Management

• Participate in incident response and major incident resolution activities.
• Support production deployments, releases, and post-release validation.
• Participate in on-call support rotations as required.

Required Knowledge and Skills

Education

• Bachelor's degree with major course work in computer science, MIS, or a related field is required. Equivalent work experience in a similar position may be substituted for educational requirements.

Experience

• 4+ years of experience in Application Support, Production Support, Technical Operations, or a related role.
• Experience supporting business-critical applications in a production environment.
• Strong troubleshooting and problem-solving skills.
• Experience with Microsoft SQL Server and T-SQL.
• Working knowledge of .NET applications and web-based technologies.
• Familiarity with AWS cloud environments and containerized applications.
• Experience using monitoring and observability tools such as Datadog.
• Knowledge of REST APIs and application integrations.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced, production support environment.

Preferred Qualifications

• Experience with any AI Platform and past support/troubleshooting experience
• Experience supporting data-intensive or SaaS platforms.
• Familiarity with ServiceNow, Jira, or similar ticketing systems.
• Experience with scripting languages such as PowerShell or Python.
• AWS, Microsoft, Kubernetes, or ITIL certifications are considered an asset.

Compensation

Our salary range for this role is $68,000 - $90,000 CAD and is commensurate with experience, skills and location.   

Why You Will Love Working Here

EQ is recognized as a Top Employer in US, UK and India! Together we offer more than a job, we offer a place to grow. Through hands-on experience, real-world projects, and access to industry-leading tools, you’ll have what you need to build a meaningful career. You’ll join a diverse, global team united by innovation, collaboration, and a shared passion for what we do. With flexible work options, competitive pay, wellness benefits, and a people-first culture, we support your success - both at work and beyond.

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.

Come and join us — let’s grow together.

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Please note any offer of employment is subject to satisfactory pre-employment screening checks.