Applications Consultant - Western Canada

Applications Consultant - Western Canada

Featured

Apply

Job Title: Applications Consultant - Acute Care Diagnostics - Western Canada

Position Summary:

Responsible for ensuring total customer satisfaction within the organization’s installed base. Performs installations, validations/verifications and training on companies clinical products . Provides on-going clinical support, customer education and consults with customers regarding matters of regulatory requirements and compliance.

Responsibilities:

Key Accountabilities: 

• Performs instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).
• Coordinates the instrument go-live process with internal and customer stakeholders.
• Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance.
• Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of product offerings.
• Achieves and maintains a high level of competency in technical knowledge of company’s products and services.
• Strives to achieve similar competency regarding competitive systems.
• Achieves/maintains a comprehensive knowledge of regulatory requirements.
• Responsible for knowledge and competency regarding Data Management Systems (including pre-sales, and post-sales support activity).
• Identifies opportunities to further penetrate current company’s installed base and grow revenue within assigned accounts.
• May assist Sales Consultant with lead generation through pre and post-sales support.
• Participates in seminars, workshops and convention exhibit activities as requested by Management.
• Develops/ maintains an account list and calls on each according to required frequencies. Maintains aspects of Customer Databases and Property Accountability Documents. 
• Manages and controls expense budget. Prepares forecasts and other monthly reports as required by management.
• Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work instructions.
• Performs other duties and responsibilities as assigned by CAM

Budget managed (if applicable):T&E budget

Internal Networking/Key relationships

• All Commercial Operations, Customer Service

Skills & Capabilities:

• Effective Communication Skills.
• Project Management.
• Strong Customer Focus.
• Functional Technical Skills.
• Analytical.
• Presentation Skills.
• Problem Solving.
• Multi-Tasking. 
• Self-Development.
• Technical Learning & Training.
• Efficiently works under pressure to meet deadlines.
• May work extra hours to complete assigned tasks

Qualifications:

Min Knowledge & Experience required for the position:

• Bachelor's degree (medical technology preferred, respiratory therapy, nursing or related scientific discipline) or equivalent work experience.
• Minimum of three years related experience (clinical preferred).
• Proven technical proficiency and knowledge.
• Strong planning and organizational skills.
• Ability to communicate effectively at varying levels of the organization.
• Demonstrated proficiency in written and verbal communication.
• Demonstrated problem solving skills
• Collaboration, capable of executing in a team environment. 
• Strong computer skills (Word, Excel and PowerPoint)