Aquatic Resource Clerk

Aquatic Resource Clerk

Job Status:  Temporary Full-Time

Pay & Grade: $28.30 to $35.12 Hourly Band: 4

Hours of Work:35 Hours per week

Initial location: Forest Heights Pool

Posting period:July 24, 2025 to July 31, 2025 (at 6:00pm)

Overview

Provides front-line customer service at Forest Heights Pool using recreation system software and point of sale software to register patrons, book rooms and sell admissions into pool and pay as you play programs. Enter payroll for part time 9000 series staff; maintains City website pages; creates and advertises posters for all leisure and aquatic programs; provides administrative support to supervisor and program coordinators.

Responsibilities

• Provides front line customer service including program registration, admission of patrons to programs and assistance to facility rentals. Provides information on programs and services to the public.
• Uses point of sale system (cash, credit card, debit) to sell admissions to pools and gym, bus tickets, special event tickets, as well as aquatics items (clothing, goggles, manuals).
• Uses ActiveNet membership, registration and rental systems.
• Uses PeopleSoft to perform weekly payroll time entry and confirmation for part time staff, in accordance with deadlines.
• Prepares rental contracts and facility agreements.
• Performs deposits, Processes refunds within policy/guidelines, reviews daily receipts, balances to ActiveNet reports and corrects and records errors.
• Updates aquatic webpages on City of Kitchener website.
• Uses Microsoft Publisher and information provided by others to design flyers.
• Provides clerical and financial support to centre staff.
• Ensures a safe and secure environment for patrons and staff.
• Provides emergency procedure back-up and support to Aquatic Staff in the event of an emergency.
• Performs other related duties as assigned.

Requirements

• Minimum grade 12 diploma or equivalent. 
• Minimum of 1 year job related experience.
• Must have/or be able to obtain a current Standard First Aid / CPR-C & AED certification.
• Familiarity of pool regulations and Aquatics courses including Lifesaving Society, Leadership courses and the Lifesaving Society Swim program.
• Proficiency with Microsoft Office Suite including Word and Excel. Knowledge of ActiveNet is beneficial.
• Exceptional communication and conflict resolution skills with a customer service focus.
• Must have accurate data entry skills and demonstrated aptitude for mathematical and financial applications.
• Reliable with a good attitude and employment record.

Department/Division:Community Services, Sport

Group: CUPE 791

Competition Number: 2025-211

Job Code: 0310

Number of positions: 1

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