Arcade Attendant

Job Summary

Job Duties

• Assists guests and customers of the arcade; explains operation of game machines, card systems, prizes, and general inquiries (Essential)


• Responds to customer inquiries and complaints in a timely and professional manner; provides answers to questions, makes recommendations and escalates issues as necessary (Essential)


• Accurately handles cash and debit/credit card transactions (Essential)


• Ensures all equipment and supplies are handled safely and kept in good condition (Essential)


• Follows all safety policies and procedures (Essential)


• Troubleshoots issues and performs minor repairs on game machines; removes obstructions, repositions mechanism, and observes machine operation. Reports machines needing additional maintenance to manager (Essential)


• Cleans and maintains the redemption counter and machines.


• Supports special events, peak periods, and busy weekends


• Monitors and maintains arcade games and ensures they are operating properly


• Restocks prizes, tickets, cards, and supplies


• Assists with training new team members


• Completes daily inventory of prizes and tickets


• Assists guests in redeeming winning tickets for prizes


• Greets guests upon entering the arcade


• Other duties as assigned


• Ensures prize inventory is kept neat, attractively displayed, and sufficiently stocked.

Requirements

• High School Diploma or GED (Required)


• 6 months in previous customer service experience (Preferred)


• Excellent customer service and communication skills


• Strong organization and multitasking skills


• Ability to work in a fast-paced environment with minimal supervision


• Ability to lift at least 50 pounds


• Basic computer proficiency including the ability to use the internet, email, and point-of-sale systems


• Ability to work well independently as well as on a team