Assistant Bylaw Enforcement Officer - Bylaw Enforcement

Summary

This position is responsible for maintaining case files, conducting inspections, investigating complaints and undertaking patrols with a view to achieving compliance with applicable bylaws including those related to Animal Control.

Key Duties & Responsibilities

• Conducts field investigations, inspections and patrols to document evidence and enforces bylaws.


• Interprets and processes complaints or referrals concerning the contravention of bylaws and regulations by applying Division enforcement policies.


• Initiates enforcement action where required, carries out follow-up inspections, compiles written reports, issues tickets and gathers information to be used as evidence in court actions.


• Promotes responsible pet ownership.


• Attempts to obtain cooperation and compliance with bylaws and maintains positive public relations.


• Answers, records and acts on complaints received and issues warning notices and municipal ticket information to violators


• Patrols the community and banned areas on a routine basis and picks up stray animals off the street or from members of the public.


• Sets animal traps.


• Picks up and transports injured and deceased animals


• Prepares cases for legal action, prosecutes bylaw offenses and serves summonses


• Inspects dog kennels.


• Investigates livestock compensation claims and prepares reports.


• Distributes dog licenses to vendors and collects revenue.


• Carries out routine follow-up on unlicensed dogs.


• Liaises with Animal Shelter and completes impound forms.


• Suggests solutions to animal behavioral problems.


• Keeps Animal Care vans clean and stocked with all necessary equipment and paper work.


• Liaises with other agencies such as local police forces, Islands Trust, Ministries, SPCA, and Conservation Officers.


• Maintains records related to inspection and enforcement activities.


• May be required to cover after hours on call duties as part of a rotation (compensated per Collective Agreement)


• Answers front counter and phone inquiries from members of the public.


• Follows all policies, procedures and standards of the CRD


• Performs other related duties as required.

Additional Information

• Ability to work a variety of shifts, including weekdays, weekends, holidays, days and evenings, and on an as-and-when-required basis.

Key Skills & Abilities

• Excellent communication (verbal and written), interpersonal and customer service skills.


• Strong ability to investigate complaints or reports of bylaw infractions and obtain compliance through the use of tact, persuasive diplomacy and sound judgement.


• Considerable experience with handling aggressive or distressed animals including vicious dogs.


• Thorough knowledge and experience dealing with animal behavioural problems.


• Considerable experience training dogs and other animals.


• Strong ability to maintain clear records, documentation and log books.


• Thorough knowledge of and ability to apply animal control bylaws and other legislation.


• Strong MS Word, Excel, PowerPoint and Outlook and SharePoint skills.


• Strong organizational skills, including the ability to work under pressure, prioritize work and to set and meet deadlines.


• Strong ability to difuse and resolve difficult customer service situations in person and by telephone.


• Considerable experience with cash handling.


• Strong ability to deal with verbally abusive, volatile and hostile persons.


• Strong ability to identify issues, analyze and determine solutions and resolve problems using initiative and sound judgment.


• Strong ability to prepare comprehensive and detailed reports for senior staff and stakeholder audiences.


• Strong ability to maintain and administer an effective work program in regulatory issues.


• Strong aptitude for learning Geographic Information Systems and other software programs.


• Strong ability to perform a wide variety of activities in all types of weather conditions and terrain.

Qualifications

Certifications