Assistant Clinic Manager - Belle Rive

Position Title: Assistant Clinic Manager

• Assists the Clinic Manager to achieve performance goals including, but not limited to, patient retention, patient satisfaction, patient count, controllable expenses, operational targets and patient, physician and staff engagement.
• Ensures that company policies, processes and procedures are adhered to
• Assists in maintaining optimal levels of medical and office supplies
• Ensures standards of cleanliness and safety are maintained
• Responsible for handling patient concerns in an effective manner in accordance with our customer service standards
• Creates a customer service culture that supports our patients and physicians
• Assists Clinic Manager in communicating and executing on strategic initiatives affecting clinic operations including the ongoing development of a customer service culture, communication, core purpose and core values with staff and physicians.
• Exemplifies the organizations core values and ensure staff are aware of organization’s core purpose and core values and are performing to these standards on an ongoing basis
• Assists in completing operational reporting and metrics
• Supports and executes on business development programs and initiatives
• Ensures Med Access is protected and safeguarded according to organizational policy
• Manages clinic staffing levels for adherence to the staffing model
• Assists Clinic Manager with performance management, performance reviews and progressive discipline as required
• Participates in the hiring of all staff as required
• Ensures staff are properly trained in all aspects of their role and provides on-going coaching as required
• Actively participates in and leads company initiatives
• EMR trainer for new physicians
• Performs other duties as assigned

• 2-3 year college diploma in business or related field
• 1-2 years clinic experience
• Previous supervisory experience is an asset
• Customer service focus with strong communication skills
• Time management skills
• Detail oriented with exceptional problem solving skills
• Demonstrated ability to be adaptable and flexible
• Ability to handle confidential information in compliance with the Health Information Act guidelines