Assistant Community Leader

Do you consider yourself a creative problem solver? Do you hate when company policy gets in the way of the right decision? Do you easily admit when you’re wrong? Do you get satisfaction from a job well done and like to celebrate success when you’ve worked hard to get there? 

If you answered yes to these questions, we have the job for you. Highstreet is currently seeking to fill the role of Assistant Community Leader to join our Communities team in West Kelowna, BC.

The Highstreet Experience

Highstreet is a Kelowna-based company who has been developing communities since 2005. Our mission is to elevate everyone who works and lives with us by creating community connections through exceptional customer service. 

CORE VALUES

Known as “Highstreeters” we demonstrate our core values in everything we do: 

• Humility grants us insight from others


• Inquisitive & learning continuously


• Guided by always doing what is right


• Honest, open and timely communication


• Responsible & accountable for our actions and decisions


• Determined to persevere, get results and win together

THE OPPORTUNITY 

This role involves keeping the community looking great, by doing light cleaning duties in the common areas and helping to prepare suites during turnover, helping the Community Leader with leasing and interacting with existing Community Members and assisting with move ins and move outs.  There is also basic office work, such as scanning, emailing, filing, working on your Property Management software and general administrative tasks. A major portion of the role will be maintaining common areas, scheduling and corresponding with trade’s personal for Community Member maintenance requests and ensuring suites are ready to be rented. 

You will be working closely with and around Community Members so professional appearance is necessary at all times. Some typical tasks include: 

• Maintain Highstreet’s standard of appearance, upkeep, cleaning and maintenance within your community

• Assist the Community Leader with screening of prospects and assist with leasing as required


• Assist the Community Leader in maintaining the look and feel of the community by enforcing the community promises


• Collecting quotes and coordinating trades on site; holding them accountable and ensuring work is completed on time


• Helping resolve Community Member maintenance requests in a timely manner


• Filling out reports and handing out notices as required 


• Organizing folders, files, emails, keys, paperwork, and promotional materials


• Working with MS Office, Property Management software and other computer programs


• Support event organization and Community Member engagement


• Posting updates to the community Facebook group


• Being on call during weekends and evenings on a rotational basis with your on-site colleague


• Ability to do light repair work like patching and paint is not required but is an asset


• Standard work week would be Tuesday to Saturday 

THE IDEAL CANDIDATE 

Highstreet is looking for a highly motivated individual who is willing to learn and grow with a company that values culture and performance. In addition to identifying with Highstreet’s values, the candidate should also: 

• High attention to detail and eagerness to do things the right way 


• Communicate openly and ethically with a positive attitude 


• Thrive working in a fast-paced, dynamic environment with competing priorities


• Be a team player, be self-motivated, and efficient


• Assertiveness, follow through, and organizational skills with respect to paperwork is essential 


• Be a self-starter who requires little direction while keeping a strong desire to do the right thing


• Possessing a can-do attitude to a variety of tasks and difficult situations

REQUIRED EXPERIENCE

• Strong customer service background


• Technically savvy, and proficiency with MS Office Suite


• Good physical conditioning and stamina


• Willingness to work outside as required


• Valid Class 5 driver’s license and reliable transportation


• Ability to work a flexible schedule including evenings and weekends as needed


• Some knowledge of what repairs and maintenance are required on a building


• Ability to complete general in-suite repairs and maintenance, using a variety of hand tools


• Knowledge of the Residential Tenancy Act, not required, but an asset 

Additional requirements:

• Satisfactory credit and criminal record check.