Assistant Community Leader

Do you consider yourself a creative problem solver? Do you hate when company policy gets in the way of the right decision? Do you easily admit when you’re wrong? Do you get satisfaction from a job well done and like to celebrate success when you’ve worked hard to get there? 

If you answered yes to these questions, we have the job for you. Highstreet is currently seeking to fill the role of Assistant Community Leader to join our Communities team in Kelowna, BC.

The Highstreet Experience

Highstreet is a Kelowna-based company who has been developing communities since 2005. Our mission is to elevate everyone who works and lives with us by creating community connections through exceptional customer service. 

WHY HIGHSTREET?

Highstreet is the largest developer, builder and operator of net-zero-ready homes in Canada and the only one offering double the standard warranty. We also manage our own growing portfolio of 1,400+ rental apartments with some of the highest customer service scores in any industry.

Our vision is that everyone in Highstreet’s community will want their friends to work with us, live with us and invest with us.

Help us achieve that vision.

THE OPPORTUNITY 

This position is key to supporting the look, feel, and day-to-day experience within a Highstreet community. You will keep common areas tidy and welcoming, support suite preparation during turnover, assist the Community Leader with leasing, and offer exceptional service to current and future Community Members. The role includes light administrative duties such as scanning, emailing, filing, organizing promotional material and using Property Management software. You will schedule and coordinate with trades, manage Community Member maintenance requests, and ensure suites are ready for move in.

Since you will be interacting with Community Members every day, a professional presence is required.

What you will do: 

• Maintain Highstreet standards of cleanliness, appearance, and upkeep throughout the community

• Support leasing activities and assist with screening prospective Community Members as required


• Help uphold the look and feel of the community by reinforcing our community promises


• Obtain quotes and coordinate trades on site to ensure work is completed on time and to Highstreet standards


• Respond to and resolve Community Member maintenance requests in a timely manner


• Complete reports and deliver notices as required 


• Organize folders, files, emails, keys, documents, and promotional materials


• Work with MS Office, Property Management software and other digital tools


• Support event organization and Community Member engagement


• Share updates on the community Facebook group


• Participate in rotational on-call coverage during evenings and weekends


• Perform light repair work such as patching and painting as required


• Standard work week would be Tuesday to Saturday 

THE IDEAL CANDIDATE 

Highstreet is looking for a highly motivated individual who is motivated, adaptable, and eager to grow within a culture rooted in values and performance. In addition to identifying with Highstreet’s values, the candidate should also: 

• Have high attention to detail and eagerness to do things the right way 


• Communicate openly and ethically with a positive attitude 


• Thrive in a fast-paced, dynamic environment with competing priorities


• Be a team player, be self-motivated, and efficient


• Be assertive, organized, and follow through


• Be a self-starter who requires little direction while keeping a strong desire to do the right thing


• Possess a can-do attitude to a variety of tasks and difficult situations

REQUIRED EXPERIENCE

• Customer service experience, preferably in a people-first environment


• Technically savvy, and proficiency with MS Office Suite


• Good physical conditioning and stamina


• Willingness to work outdoors as required


• Valid Class 5 driver’s license and reliable transportation


• Ability to work a flexible schedule including evenings and weekends as required


• Some knowledge of building repairs and maintenance


• Ability to complete general in-suite work, using a variety of hand tools


• Familiarity with the Residential Tenancy Act is an asset 

Compensation Package:

Annual Salary: $65,000

Annual Bonus: Highstreet pays an annual bonus based on company performance. A typical bonus for an Assistant Community Leader is approximately 14% of annual salary. Determined annually, the bonus could be more or less, depending on performance results.

Investment Opportunity: Highstreet encourages all employees to share in our success by offering the opportunity to invest in the projects we build and operate. To encourage employee investment, Highstreet matches employee investment at 50%, up to 20% of annual salary (i.e. for every $1 invested by the employee, Highstreet invests $0.50 on the employee's behalf). The investments are TFSA and RRSP eligible.

Additional requirements:

• Satisfactory credit and criminal record check.