Assistant Director, Revenue Management

A Storied Past. A Brilliant Future.

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

The Assistant Director of Revenue Management is responsible for supporting the hotel Top Line team in determining strategic vision by establishing goals and implementing tactical efforts with the goal of promoting revenue growth generation among key customer segments and support the hotel's brand positioning and image. The role is responsible for data analysis, providing gathered intelligence, and recommending revenue and strategies to the revenue team as well as other corporate and ownership entities. In addition, the role ensures that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel, while assisting all stakeholders in maximizing profit.  

Responsibilities 

• Responsible for the Revenue Management System (IDeaS) - forecast validation and daily interaction with system and the decisions produced, configuration and maintenance tasks related to the system. 
• Maximizes net revenue contribution through a thorough understanding of market segments, booking channels and demand drivers for rooms, food and beverage and minor operating departments. Actively participates in total revenue management and evaluation of business opportunities. 
• Operationalizes hotel and corporate pricing strategies which are congruent with demand factors, promote integrity and protect long term customer value; through definition and management of rate levels, stay restrictions and other tactics in all distribution channels. 
• Monitors segment booking pace in order to determine pricing and availability controls for all reservation distribution sources and implements according to the strategy of the hotel. 
• Monitors key indicators of hotel performance and third party intelligence sources to identify revenue opportunities. 
• Evaluates booking channel distribution models and opportunities for the hotel.  
• Establish and maintain strong relationship with OTA partners by persuading partners to evaluate new strategies in an effort to optimize hotel presence and conversion on third party channels. 
• Stay current with industry changes and how it may impact demand. 
• Collaborate and evaluate potential partnerships with marketing team to manage funnel from awareness phase to purchase. 
• Supports the Director, Revenue Management in revenue forecasting, budgeting and planning to accurately project unconstrained demand and hotel performance 
• Prepares materials for the weekly Revenue Meetings. 
• Supports the business review meetings with Director, Revenue Management & Director of Sales to optimize group segment profit by reviewing leads with a total profit optimization mindset. 
• Assists the Director, Revenue Management with timely and accurate completion of required reporting including but not limited to month end commentary, strategic planning of budget and marketing plans, tracking and analysis of competitive set pricing and yield strategies. 
• Responsible for overall channel management including rate loading and inventory management. 

• Minimum of one - three years related experience in similar size property 
• Strong knowledge of Opera, Opera Sales & Catering, and IDeaS RMS preferred 
• Bachelor’s degree and/or Hotel Management degree and/or equivalent experience 
• Strategic thinking with a proven ability to mobilize theory into action 
• Previous operations experience an asset 
• Excellent communication and organizational skills 

• The Ontario base salary range for this position is $90,000 - $110,000 Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location. 
• This posting is for an existing vacancy. 
• AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. 

What’s in it for you? 

• Free Meals: Healthy meals on us every shift. 
• Travel Discounts: Sweet deals at Accor hotels worldwide. 
• Dry Cleaning: Free dry-cleaning for your work gear. 
• Skill Up: Custom learning programs to boost your talents. 
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees. 
• Level Up: Unlock new career heights with exciting growth paths. 

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. 

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected] 

Our Commitment to Diversity & Inclusion: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.