Assistant Manager

Scheduled Weekly Hours:

Union:

Work Shift:

Remote Type:

Duration:

Job Description:

This is full -time non-union contract position scheduled to work 35 hours per week on-site.

The Housing Service Hub and Follow-Up Supports programs provide services and supports to individuals and families in their journey to seek and stabilize their housing situations and live

independently.

DUTIES

• Works closely with the Program Manager to ensure the delivery of standardized quality service and customer support to individuals and families who are seeking housing support.
• Recruit, train and supervises volunteers and placement students, provides guidance and directional support to ensure program operation and customer satisfaction
• Conduct monthly meetings with team members including staff, volunteers and placement students to identify service gaps and resolve service needs
• Maintains program files, statistical information and evaluation data; prepares narrative and statistical service reports.
• Participates in community networks, workshops, internal and external committees; develops and maintains positive working relationships with partners, funders and other service providers

• Delivers programs/services to previously homeless clients within the City mandate and closely collaborates with City Coordinated Access staff and service providers.
• Provides escort, home visits, and off-site services using public transit to deliver post housing stabilization services.
• Provides case management planning, supportive counselling, crisis intervention and information and referral services.
• Negotiates and mediates with landlords, OW, ODSP and others on behalf of clients.
• Enables clients to establish and maintain links with appropriate services including services relating to general health care, addiction treatment, mental health care, ID and document replacement services, volunteer opportunities, job placement, and job training.
• Provides life skills training in areas including landlord and tenant rights and responsibilities, budgeting and housekeeping.
• Records client and service data in CIS, the agency database and in TGRIP, City of Toronto portal, completes narrative reports.
• Provides eviction prevention services, including informal mediation, access to emergency resources. Accesses long-term housing opportunities for clients.
• Delivers workshops on Residential Tenancy Act and other housing-related topics

QUALIFICATIONS

• Bachelor’s degree of Social Work or related field and experiences within a Housing program setting.
• Minimum of two (2) years’ experience working within the Housing Help Sector utilizing the Housing First model of service.
  • Demonstrated experience in housing search, housing applications, and connecting with landlords.
  • Demonstrated experience of completing financial housing support application (HSF, OESP, LEAP, Bridging Grant and TTHAP etc.)
• Demonstrated knowledge of eviction prevention, housing access, housing stabilization and special priority housing applications.
• Demonstrated ability to provide case management to homeless or at risk of homelessness marginalized clients with complex needs who live with the impact of poverty, mental illness and substance use.
• Strong skills in landlord recruitment and mediation, and client advocacy.
• Previous experience in supportive and motivational counselling.
• Demonstrated experience delivering workshops on Residential Tenancy Act and other housing-related topics.
• Strong understanding of market rent and subsidized housing systems and policies.
• Knowledge of specific issues facing refugees and immigrants, race relations, gender, abuse survivors and mental health.
• Knowledge of settlement and housing related services and resources, with an emphasis on the services and resources that exist within the Greater Toronto Area.
• Knowledge of Internet, Email and Windows software e.g. Microsoft Office Suite.
• Demonstrated experience in data-entry, documentation and reporting.
• Excellent communication, organization and coordination skills.
• Must be able to travel within the GTA to multiple locations using public transportation. Access to a vehicle is considered an asset.
• Must be willing to work flexible hours including evenings and weekends.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Knowledge of a second language would be an asset.

Hourly Rate:

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.