Assistant Manager Install

• The Assistant Install Manager will lead both office and field teams, overseeing more than 10 subcontractors and managing a team of over 2 office staff members.
• Ensure all jobs are completed within the designated timeframe and meet the highest standards of quality.
• Supervise sub-contracted installation crews when needed.
• Maintain adequate staffing of support staff and installation crews.
• Perform some order verifications as needed for scheduled installation jobs for orderable dimensions and special needs.
• Perform routine job site inspections per installation guidelines.
• Follow-up with customers after installation is completed. Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion.
• Track & assist with collecting outstanding Accounts Receivable.
• Interact with Operations & Sales personnel to resolve job related problems when needed.
• Strives to achieve corporate goal of Customer Satisfaction, while making it easy for Customers to do business with the company and promoting market
• Track & hold team accountable for installation metrics of first time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity.
• Help the Replacement Department achieve branch standards for Returns & Allowances and Customer Satisfaction.
• Other duties may be assigned as determined necessary by Management.

• Three to five years of supervisory experience as window installation manager or equivalent.
• Experience in both office and field operations is essential
• Superior computer skills (PSI, OMS, PQM) needed.
• Excellent verbal and written language skills needed.
• Ability to present information, gather information and respond to questions from customers, managers and co-workers.
• Able to multi-task and set priorities. Strong organizational skills required.
• Ability to problem solve on a daily basis. Self-discipline and self-initiating abilities required.
• Excellent basic math skills including measurements, dimensions of windows, size of glass, square footage, discounts, percentages, billing, and credit, etc. required.
• Basic understanding of construction blueprints required.

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We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.