Assistant Parts Manager

BMW Toronto is currently seeking  a qualified Assistant Parts Manager. This candidate will be responsible for directing the daily duties  of a large  parts department , Acts as the Parts Manager in their absence and aids the Parts Manager in ensuring the Parts department achieves their goals and objectives.

Responsibilities Include:

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  Maintain and oversee the inventory control system by ensuring counter staff accurately complete repair orders, wholesale invoices, and counter tickets.

  
  


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  Support wholesale operations by assisting with order accuracy, fulfillment, and delivery coordination.

  
  


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  Actively pursue and develop new wholesale business through relationship-building with local repair facilities, body shops, and independent service centres.

  
  


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  Identify opportunities to grow wholesale sales by promoting OEM parts availability, competitive programs, and reliable service levels.

  
  


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  Monitor inventory levels and report to the Parts Manager when individual part numbers require addition, adjustment, or phase-in to support retail, service, and wholesale demand.

  
  


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  Assist counterpersons in locating correct part numbers, super-sessions, and pricing in the catalog; use these interactions as training opportunities.

  
  


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  Approve and audit all parts returns (retail, wholesale, and internal) to ensure compliance with dealership and manufacturer return policies.

  
  


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  Build and maintain positive relationships with wholesale customers by addressing concerns promptly and professionally.

  
  


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  Track and maintain records of customer and interdepartmental complaints (including wholesale) to identify trends and prevent recurrence.

  
  


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  Formulate and execute operational improvement plans with the approval of the Parts Manager.

  
  


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  Assist the Parts Manager in maintaining performance records and supporting coaching or evaluation sessions for parts staff as directed.

  
  


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  Control excessive use of shop and office supplies by department employees.

  
  


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  Supervise housekeeping in the Parts Department to ensure a clean, organized, and professional environment for customers and staff.

  
  


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  Protect dealership tools and equipment from misuse and ensure proper maintenance; recommend changes or improvements to the Parts Manager.

  
  


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  Maintain records and reporting as directed by the Parts Manager.

  
  


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  Participate with management in resolving customer, wholesale, and interdepartmental concerns by identifying root causes and preventing recurrence.

  
  


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  Direct and participate in maintaining an accurate perpetual inventory.

  
  


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  Ensure compliance with safety regulations, fire and accident prevention requirements, and inventory security procedures.

  
  


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  Actively participate as a member of the Health and Safety Committee.

  
  


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  Demonstrate excellent communication skills with customers, wholesale accounts, technicians, and dealership staff.

  
  

A qualified candidate for this position must have:

• Minimum of 2 years’ experience in a parts department in an automotive dealership


• Post-secondary diploma/degree or equivalent experience


• Knowledge of parts inventory and business management


• Strong organizational skills with the ability to multitask


• Proven leadership skills with the ability to motivate a team and drive results


• Must be able to lift, move (+50 lbs)


• Computer skills including Reynolds & Reynolds , Excel, Word, Outlook


• Excellent customer service skills


• Valid G Class Driver license with a clean drivers abstract


• Flexibility to work evenings, weekends

What we offer:

• Competitive compensation package


• Ongoing training and development opportunities


• Comprehensive benefits package, including: health, dental


• Positive team atmosphere