Assistant Server

About Sonesta International Hotels

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Assistant Server sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The server assistant is responsible for the clearing and setting of tables as well as providing assistance to the service team in a timely manner. The ideal candidate has a passion for hospitality and providing exceptional service.

Work Environment

On site hotel restaurant facility. Must be able to work in a fast-paced environment.

Physical Demands

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, stooping, kneeling and reaching. Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work variable shifts (days, nights, overnights).

Education And Experience

Assistant Server experience in hotels preferred.

Principle Duties and Responsibilities (Essential Functions)

• Assists servers in their tasks
• Ensures all service stations in the kitchen are stocked and ready for service
• Removes soiled dishes from table; brings to dish washing area
• Completes set up and teardown of dining events as assigned
• Carry food trays to tables using the correct seat positions on the ticket
• Place entrée to the correct seat positions accordingly
• Sets tables with silverware, glassware and other items
• Polishes silverware before and after shifts
• Cleans dining room areas
• Stocks servers’ station with supplies
• Deliver Passionate & Engaging Service to our Guests: You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
• You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile; Use eye and ear contact and guest’s name; Establish/anticipate needs; Solve and own all requests/complaints; Thank everyone.
• Build solid relationship with your Colleagues: Treat colleagues with respect and dignity.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications And Skills

• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Smart Serve certification required
• Excellent organizational skills.
• Prioritization and time management skills.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.