I

Assistant Showroom Manager

salary Salary :

$24 - 28 hourly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Assistant Showroom Manager

RESPONSIBILITIES:


Leadership & Sales Accountability



  • Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.

  • Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).



  • Assist in developing and executing strategies to enhance showroom performance and profitability.

  • Provide in-the-moment coaching to team members, fostering a results-driven culture.

  • Take ownership of sales performance by analyzing data, identifying opportunities, and implementing solutions.

  • Support high-value client relationships by providing exceptional service and personalized experiences.

  • Actively seek local partnerships and networking opportunities to expand showroom outreach and sales growth.

  • Manage and execute the "Book of Business" program to ensure current and new corporate partnerships are serviced with the highest level of attention and support.

  • Ensure client sales and needs within the "Book of Business" program are met with exceptional service standards.


 


Fittings and Alterations



  • Conduct accurate fittings and pinning sessions to ensure garments meet customer expectations for fit and comfort.

  • Manage and complete customer appointments efficiently, ensuring all alterations and fittings are performed in a timely manner.

  • Oversee the fitting process by holding the team accountable for quality and efficiency.

  • Collaborate with tailors and alteration specialists to communicate customer requirements effectively.

  • Educate customers on the fitting process and set clear expectations for alterations and delivery timelines.

  • Maintain a high level of attention to detail during fittings to uphold the brand’s quality standards.


 


Operational Excellence



  • Oversee daily showroom operations, ensuring efficiency, organization, and adherence to company standards.

  • Manage appointment scheduling and walk-in traffic to maximize sales opportunities and optimize customer flow.

  • Assist in payroll, scheduling, and staffing decisions to ensure showroom coverage and team productivity.

  • Collaborate with the Showroom Manager to implement and enforce operational initiatives and best practices.

  • Solve operational challenges proactively, driving continuous improvement and team accountability.

  • Support showroom visual merchandising efforts, ensuring products are displayed to maximize engagement and sales.


 


Team Development & Leadership Growth



  • Act as a leader and mentor, developing the next generation of showroom leaders.

  • Support recruiting, hiring, and onboarding of new team members, ensuring a high-caliber sales and service team.

  • Provide coaching and training to team members on sales techniques, product knowledge, and customer experience.

  • Lead team meetings, training sessions, and development conversations in partnership with the Showroom Manager.

  • Foster a collaborative and engaging team environment that promotes growth, accountability, and career progression.

  • Work closely with the Showroom Manager and District Manager on a development plan to transition into a future Showroom Manager role.


 


Customer Experience



  • Ensure every customer interaction reflects the brand’s commitment to exceptional service.

  • Assist in managing escalated customer issues, providing solutions with professionalism and urgency.

  • Oversee and maintain the fitting and alterations process to ensure accuracy, quality, and customer satisfaction.

  • Support showroom events and community engagement initiatives to drive awareness and traffic.

  • Develop strategies to enhance customer retention and loyalty through personalized service and post-purchase follow-ups.


 


Entrepreneurial Mindset & Business Ownership



  • Think and act like a business leader, taking ownership of showroom success and identifying growth opportunities.

  • Collaborate with the Showroom Manager to drive new initiatives and market strategies to increase revenue.

  • Actively contribute to process improvements, providing innovative solutions to elevate showroom performance.

  • Partner with district and corporate teams to share best practices and insights for ongoing business development.


 


REQUIREMENTS:



  • 2+ years of leadership experience in a retail, sales, or customer-focused environment.

  • Proven ability to drive sales and meet or exceed performance targets in a high-volume setting.

  • Strong leadership skills with the ability to coach, develop, and inspire a team.

  • Excellent communication, interpersonal, and problem-solving abilities.

  • Ability to work collaboratively and take initiative in a fast-paced, evolving retail environment.

  • Experience in managing appointments, fittings, and alterations is a plus.

  • Entrepreneurial mindset with a drive to take ownership and grow within the company.

  • Proficiency in iOS and MS Office applications.

  • Flexibility to work evenings, weekends, and holidays based on showroom needs.


WHY WORK AT INDOCHINO:



  • Leadership Development: A role designed to fast-track growth into a Showroom Manager position.

  • High-Impact Role: Contribute directly to the success of one of our top-volume showrooms.

  • Collaborative Environment: Work alongside a passionate and high-performing team.

  • Professional Growth: Gain hands-on leadership experience and career development opportunities.

  • Customer Focused: Represent a premium menswear brand dedicated to excellence in service and style.


Compensation Range: $24.00 - $28.00 per hour


 

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About the Company

Indochino Showroom

Explore Indochino: Custom clothing for the modern man. We're innovating the way men dress. Shop suits, shirts & accessories.

Read more about the company

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