Associate Business Manager

The Trailhead program is the start of your epic journey at Critical Mass. During your initial 12-weeks, you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us!

Our Summer 2024 Trailhead Cohort will likely commences June 17, 2024 or later.

All applications are reviewed and interviewed on a rolling basis.

Support the broader operations team, interfacing with various agency teams and play an active role in the implementation of core agency processes; play an integral part in agency function by ensuring process deliverables are completed on time, shepherding agency teams to adhere to process, and supporting with financial operational analysis

You will:

• Support meeting coordination, organization and follow-ups

• Support agency financial and administration process that enables production delivery

• Contribute to the deliverables of Business Affairs

• Support Business Affairs contract and licensing management and storage

• Support Art Buying cataloging, license expiration management, and asset
  management

• OOP budget tracking

• Review creative materials and advise Agency teams on talent, flag potential copyright issues and advise on next steps.

• Production and Project Management:

• Review AICP, AICE, animation and music bids with Producer

• Work with cost consultants for adherence to appropriate Client budgeting and contractual guidelines

• Create and issue appropriate award documents, insurance, licensing and talent agreements and vendor purchase orders

• Flag possible legal, clearance, talent, and/or logistical issues; suggest solutions

• Review bids with Producers

• Oversee vendor set up/payment process in partnership with finance.

• Advise Agency teams and Clients on union rules, regulations and best practices.

• Evaluate and manage union claims.

• Create music vendor agreements.

• Issue talent agreements and foreign talent contracts.

• Issue purchase orders, contracts, insurance declarations, and releases.

• Review 3rd party licenses and contracts

You have:

• Novice to proficient level skills in research and business management

• Novice to proficient level skills in project management and a solution-oriented approach to addressing challenges

• Novice to proficient level skills in developing presentations and presentation skills

• Basic understanding of agency capabilities and focus areas

• Comfortable supporting an operations or project management team, working in ambiguity, and collaborating in a high volume/ fast-paced agency environment

What We Offer

• Global maternity and parental leave


• Competitive benefits packages


• Vacation, compassionate leave, wellness days, and flex days


• Access to online services for families and new parents


• Extensive winter holiday office closures


• Early Dismissal Friday’s (off at 3:00 PM local time every Friday)


• Diversity and Inclusion Board with 12 affinity groups


• Internal learning and development programs


• Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

• Strengthen opportunity for continuous learning


• Improve collaboration and team relationships.


• Increase employee engagement

This hybrid model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.