Associate IT Support Engineer

iSoftStone, Inc. is seeking an Associate IT Support Engineer to Join our Team in Montreal, Canada!  

*This is a part-time (20 hours per week/4 hours per day) hybrid role*

**Must possess valid legal authorization to work in Canada**

Candidates must reside in the Greater Montreal Area and be willing and able to travel occasionally to Toronto, Vancouver, or other Canadian offices when on-site intervention is necessary.  This role also provides remote support coverage for Toronto.

RESPONSIBILITIES:

• Daily IT and Network Operations
  Maintain and troubleshoot office network infrastructure (routers, switches, firewalls, Wi-Fi, and VPNs) to ensure stable connectivity.
• Manage basic server environments and administer office collaboration platforms (e.g., Office 365, Google Workspace, Azure AD).
  Employee Technical Support (L1/L2)
• Act as the primary point of contact for IT issues, providing direct on-site support for Montreal staff and comprehensive remote support for the Toronto team.
• Resolve hardware, software, and system access issues in a timely manner.
  Manage IT onboarding and offboarding processes, including workstation provisioning (PC/Mac), software deployment, and account creation/revocation.
  Asset Management and Vendor Coordination
• Maintain an accurate inventory of all office IT assets, licenses, and peripherals.
• Coordinate with local Internet Service Providers (ISPs) and external hardware/software vendors for troubleshooting, warranty repairs, and equipment procurement.
  Data Backup and Basic Security
• Monitor daily data backup tasks and ensure effective disaster recovery procedures for local systems.
• Enforce basic IT security policies, including endpoint protection, antivirus updates, and operating system patch management.

QUALIFICATIONS:

• Two to three years of hands-on experience in IT Support, Helpdesk, or Systems Administration.
• Proficient in troubleshooting Windows and macOS operating systems.
• Solid understanding of foundational networking concepts (TCP/IP, LAN/WAN, DHCP, DNS, VPN configuration).
• Experience managing cloud-based office suites (O365 or Google Workspace).
• Fluent in English (written and spoken) with excellent customer service and problem-solving skills.
• Bilingualism in French and English is highly preferred given the Montreal base.
• Must possess valid legal authorization to work in Canada.
• Desire to work part-time, approximately 4 hours per day (schedule to be negotiated.)
• Willingness to provide remote support coverage for Toronto, ON, and occasionally travel between offices within Canada (Toronto and Vancouver)

Primary Location Pay Range:  $24 to $30/hour CAD.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies. 

Visit us at https://www.isoftstoneinc.com 

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.