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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Associate Workday HCM Manager based in Canada.
This role blends client management, Workday consulting, and project leadership across a diverse portfolio of global customers. You will be responsible for ensuring successful delivery of Workday HCM implementations while maintaining strong client relationships and high satisfaction levels. Acting as both a trusted advisor and delivery lead, you will oversee multiple concurrent projects spanning configuration, deployment, and post-implementation support. The position requires close collaboration with internal teams and clients to ensure alignment on scope, timelines, and outcomes. You will also play a key role in mentoring junior consultants and contributing to team capability development. Operating in a fast-paced, global environment, this role is ideal for someone who thrives on ownership, structured execution, and continuous improvement in Workday delivery.
Accountabilities:
- Manage a portfolio of clients, overseeing project scoping, resourcing, budgeting, timelines, and overall delivery execution.
- Lead Workday HCM implementation and configuration activities across multiple clients and modules.
- Build and maintain strong client relationships, ensuring high satisfaction and long-term partnership value.
- Monitor project performance, address escalations, and ensure timely communication with leadership and stakeholders.
- Provide coaching, guidance, and mentorship to consultants to ensure high-quality delivery and professional growth.
- Contribute to knowledge sharing by documenting best practices and participating in internal enablement initiatives.
- Track and meet key performance indicators including utilization, service levels, and customer satisfaction targets.
- Ensure successful delivery of business requirements through testing, configuration, and deployment activities.
Requirements:
- 4+ years of experience in Workday HCM within consulting, implementation, or client-facing project delivery roles.
- Strong expertise in Workday Core HCM, Security, and Reporting, with exposure to additional modules (e.g., Payroll, Recruiting, Talent, Time Tracking, Absence, Learning, Benefits, Prism, BIRT).
- Proven experience managing multiple concurrent projects with competing priorities and deadlines.
- Strong understanding of project management and change management methodologies.
- Excellent client management skills with the ability to build trust and long-term relationships.
- Strong communication and interpersonal skills, with the ability to engage stakeholders at all levels, including senior leadership.
- Ability to lead, coach, and support distributed teams in a global delivery environment.
- Advanced proficiency in Microsoft Excel and strong organizational skills.
Benefits:
- Competitive compensation package aligned with Workday consulting experience.
- Performance-based incentives tied to project delivery and client satisfaction.
- Flexible work arrangements, including remote or hybrid options depending on engagement.
- Comprehensive health, dental, and wellness benefits.
- Paid time off and supportive leave policies.
- Opportunity to manage global client portfolios and complex Workday HCM programs.
- Continuous learning, certification support, and leadership development opportunities.
- Collaborative and fast-paced environment focused on ownership and career growth.
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