Salary :
$75,000 - 85,000 yearly
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We are an independent global marketing communications group with a human‑first approach. We connect strategy, creativity, technology and operations to help brands and organisations grow with purpose. Our global network supports more than 1,200 clients across 34 countries, backed by over 35 years of experience. Under the mci group umbrella, our agencies bring together world‑class talent in strategy, creative development, account leadership, technology, production and research to shape meaningful, lasting impact.
Job Objective
MCI Canada’s Consulting & Community Solutions (CCS) team serves as a strategic partner to national and international associations, delivering integrated leadership, governance, membership, and conference solutions that enable long‑term sustainability and organizational growth.
The Association Manager provides strategic and operational leadership across a portfolio of associations, serving as a trusted advisor to association executives, boards, and committees. The role is accountable for portfolio oversight, team leadership, and the delivery of integrated operational and strategic initiatives, ensuring alignment with each association’s mission, long‑term objectives, and sustainable growth.
Key Responsibilities
Association Management & Operations
Strategic Leadership & Mission Advancement
Serve as a trusted advisor to association executives, boards, and committees, translating strategic priorities into executable plans that advance the association’s mission and long‑term objectives.
Lead the delivery of day‑to‑day association operations while maintaining a forward‑looking focus on sustainability, relevance, and growth.
Governance & Board Support
Provide comprehensive governance support, including board and committee coordination, meeting preparation, minute‑taking, and follow‑up on decisions and action items.
Ensure compliance with bylaws, policies, regulatory requirements, and best practices in governance and fiduciary oversight.
Support board effectiveness through briefing materials, governance reviews, planning cycles, and decision‑support analysis.
Financial Management
Oversee day-to-day financial operations, including budgeting, forecasting, and financial reporting
Develop and monitor annual budgets for core operations, programs, and events (e.g., annual meeting, education initiatives)
Track revenues and expenses, ensuring alignment with organizational goals and financial sustainability
Manage accounts payable/receivable, invoicing, and vendor payments in a timely and accurate manner
Coordinate with external accountants/auditors to support annual audits and financial statements
Ensure compliance with regulatory requirements and not-for-profit financial standards
Monitor and report on grant funding, sponsorships, and restricted funds, ensuring appropriate allocation and use
Provide financial insights and reports to leadership, board, and committees to support decision-making
Implement and maintain financial controls, policies, and procedures to safeguard organizational assets
Administrative Management
Oversee general administrative operations to ensure efficient and effective organizational functioning
Develop, implement, and maintain standard operating procedures (SOPs) across key functional areas
Support governance activities, including board and committee meetings, agenda preparation, and documentation
Maintain organizational records, contracts, and compliance documentation in accordance with legal requirements
Manage vendor relationships, contracts, and service agreements
Coordinate human resource administrative functions, including onboarding, contracts, and policy adherence
Ensure compliance with applicable regulations (e.g., privacy laws, not-for-profit governance requirements)
Support risk management and organizational policies, including insurance, data protection, and internal controls
Facilitate cross-functional coordination between membership, education, events, and communications teams
Identify opportunities to improve operational efficiency through process enhancements and system optimization
Membership Management & Growth
Oversee the day-to-day management and optimization of the association’s membership portal, ensuring a seamless user experience
Maintain accurate and up-to-date member records, including onboarding, renewals, and status updates
Serve as the primary administrator for the membership platform (e.g., CRM/AMS), including configuration, troubleshooting, and enhancements
Coordinate with IT vendors and platform providers to implement system upgrades, integrations, and new features
Develop and implement strategies to support member recruitment, engagement, and retention, ensuring a strong and diverse membership base.
Oversee membership administration, data integrity, renewals, and reporting across CRM and membership platforms.
Strengthen member value propositions by aligning programs, communications, and benefits with evolving member needs.
Community Engagement & Committee Management
Support and enable volunteer leaders, committees, and special interest groups to deliver meaningful programs and initiatives.
Foster productive collaboration between committees, staff, and external partners, ensuring clarity of roles, timelines, and outcomes.
Enhance community engagement through structured touchpoints, targeted communications, and scalable engagement initiatives.
Education Management (Annual Meeting & Programs)
Lead the planning, development, and execution of the scientific and educational program for the annual meeting
Coordinate with program committees, faculty, and leadership to develop high-quality, evidence-based content
Manage the call for abstracts, including submission systems, peer review processes, and program integration
Oversee speaker invitations, confirmations, and faculty communications, ensuring alignment with program objectives
Develop detailed program schedules, ensuring balance across topics, formats, and target audiences
Coordinate session logistics, including AV requirements, speaker readiness, and on-site execution
Collaborate with communications teams to support program promotion and dissemination of educational offerings
Evaluate program outcomes through attendee feedback, engagement metrics, and post-event reporting
Support the development and delivery of additional educational initiatives (webinars, courses, workshops, and online learning modules)
Accreditation Management
Oversee all aspects of continuing medical education (CME/CPD) accreditation for the annual meeting and other educational activities
Ensure compliance with accrediting body standards (e.g., Royal College, ACCME, or equivalent), including documentation and reporting requirements
Coordinate the development and review of learning objectives, needs assessments, and evaluation tools
Manage faculty disclosure collection and conflict-of-interest mitigation processes
Prepare and submit accreditation applications and supporting materials within established timelines
Maintain accurate records and audit-ready documentation for all accredited activities
Advise internal stakeholders on accreditation requirements and best practices in continuing professional education
Monitor changes in accreditation standards and implement necessary updates to processes and policies
Support post-activity reporting, including outcomes measurement and credit certification
Marketing, Communications & Awareness
Oversee association marketing and communications activities, including digital communications, campaigns, content development, and outreach initiatives.
Support brand alignment and consistent messaging across platforms to strengthen visibility, credibility, and stakeholder engagement.
Contribute to awareness and advocacy campaigns that advance the association’s mission and strategic priorities.
Technology & Systems Oversight
Oversee and optimize the use of technology platforms, including CRM systems, membership databases, registration tools, websites, and marketing platforms.
Ensure systems are used effectively to support data‑driven decision‑making, operational efficiency, and enhanced member experiences.
Identify opportunities for system enhancements that support scalability and long‑term growth.
Reporting, Analysis & Decision Support
Prepare and present reports, dashboards, briefing materials, and strategic recommendations to executive leadership and boards.
Track performance against strategic, operational, and financial goals, ensuring transparency and accountability.
Ensure adherence to timelines, service standards, policies, and procedures across all areas of responsibility.
Team Leadership & Project Delivery
Lead, mentor, and support project coordinators and association staff, ensuring effective workload management, collaboration, and professional development.
Foster a high‑performing team culture focused on quality, accountability, and continuous improvement.
Manage and deliver special projects, including strategic planning initiatives, organizational reviews, awareness campaigns, and new program launches.
Reporting & Relationships
This role reports to the Senior Manager, Association Management, and the Director, Consulting & Community Solutions.
The Association Manager works closely with:
Association Management leadership
Association executives, boards, councils, and committees
Conference Operations leadership
Internal CCS team members and cross‑functional departments
External partners, vendors, and suppliers
Qualifications & Experience
Minimum five (5) years of experience in association and/or not‑for‑profit management
Post‑secondary education in Business, Administration, Hospitality, Event Management, or a related field (or equivalent experience)
Strong understanding of the association and not‑for‑profit environment with preferred background with medical associations
Proven experience managing multiple clients, projects, and stakeholders simultaneously
Willingness to travel domestically and internationally, as required
Technical Skills
Advanced proficiency in:
Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
Association Management Platforms
SharePoint and collaboration tools
Experience with:
CRM systems
Membership and registration systems
Event management software
Learning management systems
Email marketing tools
Core Competencies
Strong influencing, persuasion, and negotiation skills
Highly motivated, entrepreneurial, and solutions‑oriented mindset
Empathy and ability to work with diverse stakeholders and cultures
Strong analytical, problem‑solving, and research capabilities
Ability to manage multiple priorities across clients and projects
Excellent written, verbal, and presentation skills
High attention to detail combined with big‑picture thinking
Strong planning and project management skills
Additional Requirements
Ability to work flexible hours, including evenings and weekends, as required for events and client meetings
Availability for extended hours during peak delivery periods and on‑site event execution
Benefits
mci group is where you can bring your true self to work and be proud of what you do. Join us and make a difference!
Mci Group, Llc
We are human-first, independent global marketing communications collective. Together as strategists, storytellers, creatives, and consultants, we help brands and organisations remain influential and future-fit in an increasingly unpredictable world.
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