Auto Glass Technical Lead

Job Title: Auto Glass Technical Services Lead

Position Overview: The Auto Glass Technical Service Lead will oversee Adas calibration, auto glass repair and replacement services . This role combines technical expertise, customer service excellence, and leadership to ensure high-quality service delivery and customer satisfaction. The Auto Glass Technical Service Lead will manage a team of technicians, coordinate scheduling, and handle complex repairs or replacements.

Key Responsibilities:

• Team Leadership: Supervise and mentor a team of auto glass technicians. Provide guidance, training, and support to ensure technical proficiency and high morale.


• Health & Safety: Ensure the strict enforcement of all H&S rules.


• Technical Training Delivery: Conduct in-person and virtual training sessions for both new hires and current technicians. Provide hands-on demonstrations and practical exercises.


• Skill Assessment: Evaluate the skills and competencies of technicians through testing and observation. Provide feedback and additional training as needed to ensure high standards of performance.


• Quality Assurance: Inspect and ensure the quality of completed services. Enforce standard operating procedures and safety protocols. Address and resolve any service issues or customer complaints.


• Service Coordination: Schedule and delegate service appointments. Coordinate with customers to confirm service details and ensure timely delivery. Manage inventory and order supplies as needed.


• Technical Expertise: Perform complex auto glass repairs and replacements. Provide technical support to the team and consult on difficult cases. Stay updated with industry trends and advancements.


• Customer Interaction: Engage with customers to understand their needs and explain service options. Ensure a positive customer experience by maintaining high standards of service and professionalism.


• Documentation: Maintain accurate records of services performed, parts used, and customer interactions. Generate reports for management and assist in continuous improvement efforts.

Qualifications:

• High school diploma or equivalent; technical or vocational training in auto glass repair and replacement is preferred.


• Proven experience in auto glass repair and replacement, with strong technical skills.


• Previous experience in a supervisory or lead role.


• Excellent communication and customer service skills.


• Ability to manage a team and coordinate multiple tasks.


• Attention to detail and commitment to quality.

Preferred Skills:

• Certification in auto glass repair and replacement.


• Knowledge of vehicle safety standards and regulations.


• Proficiency in inventory management systems.