Bagroom Supervisor

Essential Functions

• Manage daily allocation of manpower in the bagrooms to ensure smooth operation.


• Assign GSE to bagroom drivers and ensure proper charging.


• Coach and mentor employees, while enforces Company policies and procedures.


• Write daily shift notes, record agent conversations related to any work-related incidents.


• Investigate and report any missed bags.


• Collaborate with our airline partners on anything baggage-related.


• Ensure Pre-Operational Inspections for all equipment used during the shift are completed.


• Enforced safety policy compliance and proper PPE in the bag room. 


• Review assigned ULDs, and complete uplift requests as required.


• Conduct quality inspections.

Responsibilities

• Oversee and coordinates the operation in the bagroom.


• Responsible for ensuring direction is provided with challenges impacting baggage, baggage scanning, NCB, AVI, USCBP recalls, CBSA recalls, Missed Baggage Ratio.


• Participate in staff briefings with the bagroom teams at the start of every shift, outlining any challenges and opportunities.


• Communicate operational performance feedback to the airline's management team and provide solutions to facilitate effective solutions.

Knowledge, Skills & Abilities

• A minimum of one year of airline operations experience is preferred. 


• Experience in ground operations is an asset.


• Recognize and action challenges that may arise promptly and efficiently.


• Ability to work shift work, including weekends, AM/PM.


• Must hold or successfully receive a Restricted Area Pass and AVOP.


• Must be able to communicate by radio, telephone, etc.


• Ability to influence and communicate effectively at all levels.