Banking Customer Service & Sales Representative

Putting people first and building relationships with intention

Seeking out and embracing new ideas

Believing that how we do things is as important as what we do

Deliver outstanding customer experiences at every interaction and execute on plans to continuously build the client experience, in line with CWB’s brand promise. Provide full-service solutions for clients with the view to be every client’s primary financial partner. Transforming their banking experience into something memorable, rewarding and financially satisfying. 

Proactively identifying customer needs to uncover opportunities to be crucial to their financial success through referrals to Account Managers.

Testing your accuracy and attention to detail with large volumes of transactions, cash handling, inquiries, and interactions.

Exercising your financial smarts – helping clients understand banking products in a way that promotes enthusiasm and true comprehension.

Learning and expanding your knowledge in a way that contributes to your branch’s success.

Spreading positive vibes and collaborating with a team you’re proud to be a part of.

People first approach. You are all about people. Be it your clients or your colleagues – you like communicating and connecting with others to provide solutions and build real, lasting relationships.

Business focused. You’re able to see the bigger picture. Your client focus allows you to anticipate clients’ needs to go beyond expectations and drive opportunities to genuinely help others while growing business.

Agile. You are energized when faced with ambiguity and can adjust your approach - with people and problems - to respond efficiently and effectively in changing conditions.

Entrepreneurial. Being accountable and taking ownership of your actions and their results is something you pride yourself on.

Accurate. You’re very detail oriented. Accuracy is a practiced skill of yours and doesn’t diminish in a fast-paced, changing environment. 

Knowledge seeking & growth minded. You’re a self-starter. You ask questions, are eager to learn and have a real interest in banking and how people spend and use their money. 

Technologically sound. You’re computer savvy – enough to move around MS Office Suite and other programs with ease.

Hybrid work environments 

Everyday flexibility 

Generous company-funded health coverage 

Health care spending account 

A flexible wellness program 

generous time-away options to unplug, rest & recover

Organization wide coaching services 

Mentorship 

Education support & training programs