Bar Supervisor - Pigeonhole 17th

WHAT WE OFFER

• Competitive Hourly Wage


• Extended health benefits after 90 days for all full-time employees


• Paid leave for sick and bereavement


• Professional development financial support 


• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

WHAT YOU'LL DO

• Ensure that department goals are communicated, understood, and met by hourly staff


• Work with management to ensure that newly hired hourly staff receive orientation training


• Counsel hourly staff on work related concerns and issues to ensure satisfaction and productivity enlisting the support of management as needed


• Listen to hourly staff’s suggestions for improving how work is done and guests are served. Gain management support as needed to act upon suggestions


• Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)


• Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service)


• Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations


• Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and staff)


• Give constructive feedback to hourly staff to help them improve


• Create, educate, mix, pour, garnish, and serve alcoholic and non-alcoholic beverages for the bar and restaurant guests.


• Consistently execute drink production principles and practices, ensuring that all recipes and practices are followed.


• Adapt to different personalities of clients, vendors, and coworkers to maintain high service levels and efficient operations.


• Ensure all services and orders delivered within the bar operation are charged for correctly.


• Maintain effective cost and portion controls to meet profit goals.


• Ensure all surfaces and equipment are kept clean and in excellent condition through personal inspection and by following the restaurant’s preventative maintenance programs.


• Ensure drink times are in line with the restaurant guidelines.


• Assist in placing product orders and ensure fresh product through a detailed and updated order guide.


• Act as a “bridge” between management and hourly staff to facilitate department operation (e.g., keep managers appraised of hourly staff activities, issues, challenges, etc.)


• Collaborate with management to develop and carry-out ideas and procedures to continuously improve


• Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, OHS, department-specific procedures such as food standards)


• Collaborate with management to recognize and celebrate hourly staff performance contributions (e.g., department-specific recognition programs)


• Manage basic human resource issues/concerns of hourly staff enlisting the support of management as needed


• Have a desire to be mentored by your peers and take initiative on furthering your job functions and duties


• Attend meetings as required


• Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently


• Adapt to different personalities of clients, vendors and coworkers without losing focus


• Possess high professional ethics and avoid extreme familiarity or conflicts with others


• Delegate appropriate tasks and manage staff workloads


• Recognize problems and be able to appropriately resolve using good judgment, negotiation, tact and initiative according to company policy and procedure


• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking and handling of materials


• Work overtime when needed and assist the workload of others


• Execute ad-hoc administrative and operational duties are required

WHAT YOU HAVE

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 2 years preferred)


• Advanced knowledge of industry best practices, guest services and food and beverage


• Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers


• Ability to maintain professionalism, control, and composure in difficult and stressful situations


• Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives


• Working knowledge of applicable employment related legislation 


• Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations


• Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives


• Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system


• Ability to fluently communicate in both written and verbal English


• ProServe Certification is required


• Ability to stand for extended periods of time and lift 50lbs


• Comfortable using Microsoft Office Suite


• Possess high professional ethics and avoid extreme familiarity or conflicts with other