Battery Van Operator

We are seeking a dedicated and customer-focused Battery Van Operator to join our team at Astro Towing.

Safety, well-being, and community support are at the core of everything we do. The Battery Van Operator drives a company van, helping customers with services such as boosting batteries, replacing batteries, filling tires with air, changing tires, and performing lockouts. Success in this position requires strong problem-solving skills, a calm demeanor under pressure, mechanical aptitude, and a commitment to safety and professionalism.

This position works 12-hour shifts starting at either 7 a.m. or 8 a.m. on a rotation of 7 days on shift and 7 days off shift.

Key Duties and Responsibilities

• Provide roadside assistance in a safe, professional, timely and supportive manner.


• Conduct self in a polite and considerate manner in all interactions with customers, dispatchers, and others.


• Complete pre-trip inspection sheets prior to each shift.


• Communicate with dispatch via towing application to indicate status and availability.


• Inspect customer vehicles and any equipment prior to performing services for physical damage; take pictures and complete vehicle inspection sheets as appropriate.


• Enter accurate charges and apply payments for services rendered via the towing application for invoicing purposes.


• Collect payments from customers via point-of-sale machine.


• Maintain accurate record of all cash sales and remit amounts to the company within 24 hours of completion of shift.


• Complete paperwork as necessary to fulfill customer requirements.


• Comply with all company directions, policies, rules, regulations, and practices, including those of any “service club” and when entering the property of a third party.


• Abide by municipal, provincial, and federal laws and regulations, and maintain a clean driving record.


• Maintain company vehicle and any equipment by providing all routine maintenance including washing, topping up fluid levels, and keeping the interior clean and tidy; and ensure that general maintenance such as oil changes and repairs are completed as necessary.


• Immediately notify the company of any damage, operational failure or signs of operational failure concerning the company vehicle and any equipment.


• Be ready and available for duty when shifts start, and for the entirety of shift.


• Maintain personal appearance and uniforms in compliance with company policies and practices.


• Other additional responsibilities when not on a trip include:
  
  
  
  • Provide general yard and compound maintenance such as collecting and discarding garbage and miscellaneous broken car parts
  
  
  • Shovel snow from walks, parking lot, and compound areas during winter months
  
  
  • Assist with general shop and wash bay maintenance such as sweeping, picking up debris, and emptying garbage cans
  
  
  • Help compound personnel by escorting customers through compound to access vehicles when assistance is needed
  
  
  • Assist with inventory counts
  
  
  • Assist with washing vehicles and equipment as requested
    Attend meetings and training as requested for job and safety information.
    
  
  
  
  


• Perform other job-related duties as requested.

Competencies Required

• Must hold and maintain a Saskatchewan Class 5 driver’s license.


• Friendly attitude with a strong focus on customer service.


• Mechanical aptitude with a passion for automobiles.


• Ability to solve problems by analyzing situations and applying critical thinking skills.


• Neat and tidy in appearance.


• Comfort using various web and phone applications.


• Willingness and ability to stay calm under pressure and manage high-stress situations.


• Ability to diffuse and resolve conflict in a professional manner.


• Self-starter mindset and ability to work independently with minimal supervision.
  

This role is ideal for someone who thrives in a fast-paced environment, enjoys working independently, and takes pride in helping others during stressful situations.

If you have the skills and mindset to provide  top-notch roadside assistance while upholding safety and customer service standards, we encourage you to apply. Please note that an acceptable criminal record check is a requirement for this position. As a safety-sensitive position, it also requires clear pre-employment and ongoing random drug (including marijuana) and alcohol testing.

Visit www.astrotowing.ca to learn more about us!