BCP ASR - Canada

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Summary

Responsible for attaining total parts sales business plan in assigned territory of two dealers while leading the transformation of a customer-oriented sales & marketing culture. Accountable for delivering aftermarket growth for parts and services aligned with the Building Construction Products (BCP) strategy.

Job Duties and Responsibilities

• Achieve annual business plan including BCP parts sales, Customer Value Agreement (CVA) growth, activate customer goals, and key AMO growth.
• Partner with dealer’s parts and service sales management, sales reps, product specialists, and marketing management to influence sales execution.
• Drive adoption of sales funnel management with dealer leadership and sales representatives to improve sales performance and achieve sales targets.
• Drive dealer and customer adoption of customer-facing digital platforms including Cat Central and parts.cat.com.
• Regularly visit customers to understand unmet customer needs and attain customer insights. Communicate the Voice of Customer and Voice of Dealer to Sales Support teams and Services Development, product groups and/or other internal stakeholders.
• Deliver profitable growth.
• Optimize parts sales variance utilization within budget to drive incremental business.
• Manage travel & entertainment budget.

How You’ll be Successful (Core Skills)

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.

Top Candidates will have:

• Prior experience in a dealer-facing field assignment (or equivalent)
• Solution-oriented attitude, persistence and resilience, and customer-back mindset.
• Proven strong organization skills to self-manage time and prioritize responsibilities.
• Ability to accurately analyze situations and reach productive decisions based on informed judgement.

Additional Key to Success (Desired Qualifications) 

• Bachelor’s degree
• Experience in aftermarket and services business. Knowledge of construction industry trends, directions, major issues; ability to apply industry knowledge appropriately to diverse situations.
• Build strong relationships within Caterpillar matrix organization to influence results for assigned dealer territories.
• Ability to engage with all levels of an organization (individual contributor through management) to motivate, influence change, and execute with ambiguity.
• Excellent communication and interpersonal skills, demonstrating both empathy and assertiveness when communicating a need or defending a position.

Territory and Location Details

• Travel: 40%+
• This role will be in Canada. Toronto District Office.
• Caterpillar requires 5 days per week of onsite work (M-F).
• Relocation assistance is available for this position.
• Visa sponsorship is not available for this position.
• Not ISE eligible

Employee Benefit Details 

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and Pension) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment-based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of Canada which can be found through our employment website www.Caterpillar.com/careers. 

Final Details 

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status. 

For more information, visit caterpillar.com. To connect with us on social media, visit www.caterpillar.com/social-media. 

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Additional Information:

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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