Behavioural Personal Support Worker_FT-Perm

Title of Job: Behavioural Personal Support Worker
Vacancies: 4
Date: April 7, 2026
Closing Date: April 21, 2026
Location: Toronto, ON - BSTR Toronto
Compensation: $52,109 - $53,400 Annually Prorated
Work Type: Onsite
Job ID: 10721046
Existing or New Position: New

Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

• Act as the Primary PSW for assigned person(s) served.  Follow the weekly schedule of required visits;
• Perform and record complete and accurate observation of the person served and their responsive behaviour during initial 2 week period after being enrolled in the program. Assist in identifying triggers for the responsive behaviour;
• Documents activity according to agency standards in client information system and reports observational data using specified tools (BSO-DOS, ABO’s, Standard Behaviour Questionnaire etc.);
• Assists the Psychogeriatric Case Manager in the development of a Behavioural Support Plan towards the management of responsive behaviours;
• Offers suggestions to the development of individual Behavioural Support Plan with special emphasis on strategies to manage responsive behaviours;
• Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours;
• Uses the agreed upon strategies to address responsive behaviours and reports to other team members when responsive behaviours are escalating;
• Accepts direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served;
• Model the effective interventions/strategies to hospital staff, caregivers and/or family members using peer-to- peer mentoring;
• Attend Behavioural Support Plan meetings/Discharge meetings and/or rounds etc. within the respective hospitals;
• Participates in multi-disciplinary conferences, care conferences for the person served, and staff development conferences;
• Shares responsibilities for care of the person served by working together with other staff members;
• Actively assist and support the transition of persons served to their next care destination;
• Meets the needs of  persons served by communication, observation and direct care
• Reports any changes in conditions or abilities as well as any observations to the team as per the Health Service Provider protocols
• Works in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follows all health and safety policies, procedures and legislation;
• Follows standard infection control practices and enhanced precautions as instructed;
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health polices and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Director of Behavioural Support Services and/or Program Director.

• Completion of a post-secondary education in Human Services (i.e. Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate);
• Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours;
• Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to receive such training;
• Sound understanding of and commitment to the principles of the Behavioural Supports Ontario Project;
• Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach;
• Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management;
• Ability to interact with clients in a positive and supportive manner;
• Physically able to perform demanding body mechanics (i.e. lifting, transferring, etc.)
• First Aid and CPR certification;
• Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions;
• Ability to work effectively in a team environment;
• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness;
• Valid drivers’ license and access to own vehicle is required;
• Ability to communicate in a different language, an asset.

• Occasional evening and weekend hours may be required. 
• Frequent travel will be required using own vehicle.

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
• Defined Benefits Pension Plan
• 24/7 Employee Assistance Program
• E-learning program available all year round
• Starting vacation time above minimum standard,
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
• Tuition reimbursement program
• Maternity-leave and Parental leave top up program

Note:

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position 

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting [email protected] or (416) 979-1994.