Activate JobCopilot
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Bilingual Customer Service Representative in Canada.
This fully remote customer-facing role sits at the center of a high-volume, fast-paced service environment supporting order management and client success across North America. You will act as a key liaison between customers, sales teams, and internal operations to ensure seamless order processing and issue resolution. The role requires strong bilingual communication in French and English, as well as the ability to navigate multiple systems simultaneously. You will manage end-to-end customer requests, troubleshoot complex order issues, and help drive revenue through proactive service and product recommendations. With a strong focus on accuracy, responsiveness, and collaboration, you will directly contribute to customer satisfaction and business growth. This is an excellent opportunity for someone who thrives in structured yet dynamic environments and enjoys solving problems at scale.
Accountabilities
You will be responsible for managing inbound customer interactions and ensuring smooth order processing while maintaining high service quality standards:
- Handle inbound calls and emails in both French and English, supporting customers with order processing, tracking, and troubleshooting requests.
- Own the full customer request lifecycle from initiation through resolution, ensuring timely and accurate follow-up.
- Process purchase orders and related transactions using multiple systems while maintaining a high level of data accuracy.
- Investigate and resolve order issues, including returns, backorders, substitutions, and shipping escalations.
- Collaborate closely with sales teams and internal stakeholders to support pricing updates, product availability, and customer needs.
- Maintain accurate records across CRM and operational tools while meeting key performance metrics such as productivity and quality.
- Identify opportunities to improve processes, enhance efficiency, and improve the overall customer experience.
Requirements
This role requires strong customer service expertise, bilingual communication skills, and the ability to operate in a multi-system environment:
- 1–3 years of experience in customer service, order management, or a similar support-focused role.
- Bilingual proficiency in French and English (written and spoken) is mandatory.
- Strong computer literacy with the ability to work across multiple systems and dual monitors simultaneously.
- Experience with CRM or ERP tools such as SAP or SAP C4C is an asset.
- Excellent problem-solving skills with the ability to interpret customer issues and provide effective solutions.
- Strong organizational skills, attention to detail, and ability to manage high volumes of requests.
- Clear communication skills and ability to collaborate effectively with internal teams and external stakeholders.
- Ability to work in a structured, KPI-driven environment with a focus on quality and responsiveness.
Benefits
- Competitive salary aligned with experience and market standards (CAD 44,000 – 71,300 annual range)
- Fully remote work setup within Canada
- Comprehensive health and wellness benefits package
- Paid time off and holiday entitlement
- Retirement and savings programs (where applicable)
- Career development opportunities within a global organization
- Inclusive and supportive work environment focused on learning and growth
Your email job alert is now active!
