Bilingual Customer Service Specialist

Basic Function

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company is seeking a full-time Bilingual Customer Service Specialist. Reporting to the Team Lead Customer Service, the Bilingual Customer Service Specialist is accountable for order management and customer service excellence and is responsible for customer communication from order to fulfillment while working with Sales and Global Supply Chain to fulfill customer orders. The Specialist is the primary point of contact for customers. The Customer Service role is progressive in nature where new employees will start learning more fundamental skills and eventually develop the more complex expertise required to offer a superior customer experience and personal development opportunities.

Job Duties

• Act as the primary point of contact, providing strong service for key accounts and distributors


• Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to meet customer expectations


• Coordinate, confirm and communicate all deliveries to the customers


• Work with customers, sales representatives, production and distribution to effectively fulfill customer requirements including completion of all appropriate documentation


• Run daily open order reports along with monthly billing due list processing to ensure we are capturing all pending order and invoices


• Resolve order and delivery problems often with return coordination on behalf of the customer in a professional and timely manner


• Provide customers with technical information, technical data sheets, promotional materials and material safety data sheets as necessary


• Promote and enforce internal quality procedures and policies


• Make appropriate product and packaging recommendations based on customer queries


• Manage accounts with special requirements to ensure a strong customer experience


• Provide peer training and onboarding of new team members through shadowing and coaching


• Offer subject matter knowledge of Customer Service Systems like iBuy, SAP, Salesforce to ensure we are compliant and fully adopted


• Month end Reporting responsibilities for certain desks


• Ensure compliance in our training documentation and programs

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion

Experience

Education Level

Required Skills

Work Conditions

Physical Requirements

Our One HF Sinclair Culture:

About HF Sinclair Corporation

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.