Bilingual Field Service Specialist

Purpose

Reporting to the Regional Sales & Service Manager, the Bilingual Field Service Specialist is responsible for providing technical end user support, instrument calibration maintenance, repair and overall maintenance on several different manufacturers’ equipment.

The territory for this position is: Ottawa, Eastern Ontario and Montreal.

Responsibilities

•    Support your assigned region/locations to maintain customer contacts with Hearing Clinics, Education Centres and Hospitals.
•    Installation/set-up of product equipment for customers. 
•    Complete on-site repairs (when possible), service of diagnostic equipment, manage service. schedules/contracts, overall equipment troubleshooting and support for customers.
•    Provide customer information for potential new equipment.
•    Responsible for keeping customers satisfied by maintaining the adequate technical operation of all our diagnostic devices.
•    Provide on-site software support for our Demant diagnostic products including updating software.
•    Perform equipment calibration and maintain required documentation in our systems.
•    Update technical knowledge through provided online education modules from equipment manufacturers.
•    Other duties as assigned by Manager.

Education & Experience

•    French native speaking, functional English is required. 
•    A post-secondary degree in a service product field is required (Computer Repair, electronics, technology, medical diagnostic equipment, mechanical repair, or equivalent)
•    Able to travel domestically (60% day travel, 20% overnight travel)
•    2+ years experience working in a technical service environment.
•    2+ years  experience working with the selling of products/repairs, warranties, annual services.
•    Experience in installing, calibrating, repairing and maintaining electronic equipment.
•    Ability to inspect and test electronic equipment and assemblies.
•    Outstanding attention to detail and strong organizational skills
•    Ambition to learn will help you stay current with technical changes on products and internal processes.
•    Technically minded and have a high degree of adaptability and flexibility.
•    Proficient with Microsoft Office products (word, excel, PowerPoint)
•    Project a positive and confident attitude focused on meeting and exceeding customer expectations.
•    Excellent verbal and written communication

Problem Solving/Judgement and Decision Making:

Work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of various factors. Exercise judgment within established practices to determine appropriate action. Decisions are made within established standard practices and policies. Provide information, assistance, and recommendations which are used in the management decision-making process and in support of sales and customer satisfaction.

Why should you work with us?
•    Competitive salary and annual merit increases
•    Flexible work arrangements
•    Comprehensive benefits; including medical, dental, paramedical, vision, Employee Assistance Program
•    Fitness/Exercise spending account
•    Group RRSP and company match
•    Paid vacation, and paid personal days
•    Dynamic work atmosphere
•    Career development programs and opportunities
•    Social events and thriving culture

This job posting is for an actual vacancy.

Disclaimer Note: 
This job description is not intended to be, nor should it be construed as, a contract of employment, nor as an exhaustive statement of duties, responsibilities, or requirements. This job description is to be used as a guideline to give you an understanding of what the Company has defined this position to be by describing the general content of the responsibilities for the performance of this job. The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.