Bilingual Housing Support Worker - Various Shifts (PT Permanent)

Overview

The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages, backgrounds and abilities, and works to address critical social needs in our community. We are a leader and valued partner in creating a vibrant and healthy community where everyone belongs and can reach their full potential.

This position requires a commitment to the Y mission and core values of responsibility, honesty, caring, respect, and inclusion, which form the foundation of all Y programs and services.

Vacancy Status: This is a posting for an existing vacancy.  

*Various Shifts: Saturday Overnight (11pm-7am), and Sunday (6:30am-2:30pm), Sunday Overnight (11pm-7am).*

Working for the Y

Are you looking to use your skills and unique gifts to make a real difference in your community? The YMCA of the National Capital Region is a great workplace committed to diversity, equity, and inclusion, where different backgrounds, experiences, and identities are appreciated and celebrated. The YMCA provides hundreds of employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. We recognize the contributions of our staff through innovative practices, great benefits, and growth opportunities. Whether you are starting out in your career or a seasoned professional, you will find many exciting opportunities to achieve your personal and career goals. Some of the benefits of working for the Y include:

What we offer

At the Y, you will be part of a vibrant and diverse network of people whose shared vision is to change lives and make our communities home to the healthiest children, teens, adults, and families.

Our competitive wage and benefit package include:

• Free YMCA gym membership;


• Discounted Y program fees (including health & fitness programs, child care, and camps);


• Access to our YMCA Employee and Family Assistance Program (EFAP) including free, immediate, confidential assistance and counselling for you and your family members for mental and physical health, and financial advice, among other 12 suites of services;


• Health and Dental Insurance;


• Long-term Disability and Life Insurance;


• Access to our Canadian YMCA Retirement Fund pension plan;


• Up to 25 vacation days per year including two float days, and one birthday vacation;


• Maternity leave benefits for up to 18 months.

*Some benefits may vary based on employment terms

What do you offer?

The Housing Support Worker works as part of the Housing Services Team that provides programs and services for individuals with affordable/social housing needs. The Housing Service Team delivers 24/7 double coverage 24 hours a day, 7 days a week including days, evenings and overnights to provide intake and support services to the individuals and families served in the Transitional Family Housing Program and after-hours support and crisis intervention to the TRY, Second Stage and Monthly residents.

Some of the tasks of this position include:

• Providing information to individuals and agencies regarding eligibility for housing in Y Housing Services, or general information about housing services in the community.


• Providing intake assessments, advocacy, support, referral, and crisis intervention to residents, and supporting them to maintain their housing.  


• Maintaining standards for reporting and operating procedures.


• Assisting in maintaining the filing system for the Housing Support Office.


• Building and maintaining strong partnerships with health (mental and physical) agencies to help residents maintain their housing and address health issues.


• Maintaining the system(s) of collecting and recording detailed client statistics and information.


• Security and administrative tasks are included in the work including shift-specific responsibilities.

What qualifications and abilities are we looking for?

At the YMCA of the National Capital Region, we strive to ensure our employees are a fit based on their strengths, interests, and future goals.

The successful candidate will have the following:

Education

• Post-secondary education or equivalent in a related field

Language

• Fluent in English and French, oral and written

Experience, Skills and Abilities

• Minimum 2 years of experience in Social Services, preferably 1 in Housing


• Knowledge and sensitivity in dealing with individuals with homelessness, addictions, and mental health


• Valid First Aid & CPR certification


• Training in Suicide Intervention and Non-Violent Crisis Intervention preferred


• Knowledge of community resources is an asset


• Strong problem-solving and creative skills


• Proficiency with Microsoft Office Suite


• Excellent client service skills and focus


• Ability to work with clients with diverse backgrounds and needs


• Ability to create a strong presence and provide a welcoming environment

Additional Requirements:

• Applicants must already have a valid permit to work in Canada.


• A Police Record check, not more than 6 months old is required. Police Records checks are reviewed on an individual basis and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position.


• Semi-annually, staff must complete the mandatory training for the protection of Children & Youth and submit the certificate of completion.

Core Competencies:

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  Excellence: Identifies and implements improvements that enhance work quality.

  
  


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  Compassion: Involves warmth and supportive communication. Fosters understanding and collaboration, leading to a positive work environment.

  
  


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  Dignity: Involves respecting every individual’s worth, promoting fairness and valuing perspectives. It encourages a culture of integrity, mutual respect, and empowerment.

  
  


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  Accountability: Manages tasks, projects, and processes effectively. 

  
  


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  Inclusion: Demonstrates self-awareness and commitment to IDEA, ethics, and well-being.

  
  

About diversity and inclusiveness at the Y: 

Inclusiveness is a part of our core values and we are committed to ensuring the diversity of the people and communities we serve and as well as our staff. We welcome candidates from racialized groups, invisible minorities, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+.

YMCA of the National Capital Region is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, the YMCA will endeavour to provide accommodation to people with disabilities in the recruitment process upon request. If you are selected for an interview and require accommodation due to a disability during the recruitment process, please email [email protected] upon scheduling your interview.

How to apply?

All internal applicants must inform their supervisor of their intention to apply for the position.

Thank you for your interest in joining the YMCA of the National Capital Region. We appreciate all applications. Due to the volume of applicants, we are only able to contact those selected for further consideration in the hiring process.

The YMCA of the National Capital Region is committed to being an Equal Opportunity Employer.