Salary :
Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Lab and Referral Operations Coordinator (French/English) based in Canada.
This role plays a key part in ensuring the accuracy, speed, and reliability of clinical administrative workflows that support patient care across a digital healthcare platform. You will be responsible for managing high volumes of lab and referral documentation, ensuring information is correctly processed, routed, and tracked so clinicians can act on it without delay. Working in a fast-paced, detail-driven environment, you will help maintain the integrity of patient records while supporting critical communication between labs, clinics, and care teams. Your work directly contributes to patient safety, operational efficiency, and timely access to care. This is a highly structured yet dynamic role where precision, organization, and follow-through are essential. You will collaborate closely with cross-functional teams in a fully virtual healthcare ecosystem.
Accountabilities
- Manage and process high volumes of incoming lab and referral documentation, including faxes, digital records, and voicemails, in compliance with privacy and security standards.
- Upload, route, and track lab results and referral information to ensure timely access for clinicians and care providers.
- Identify and escalate urgent or critical lab results to support patient safety and rapid clinical response.
- Investigate missing, incomplete, or unclear documentation and coordinate resolution with internal teams, clinics, and external partners.
- Maintain accurate and consistent patient records, ensuring alignment between lab data, referrals, and internal systems.
- Support compliance and public health reporting requirements as needed within established guidelines.
- Collaborate with Customer Support and Care Delivery teams to resolve lab- and referral-related inquiries efficiently.
- Ensure high standards of accuracy, quality, and turnaround time across all administrative workflows.
Requirements
- 2+ years of experience in an administrative, operations, or healthcare support role; experience in a medical office or clinical environment is an asset.
- Full fluency in French and English, both written and verbal, to support nationwide patient and provider communication.
- Strong attention to detail with a high level of accuracy and commitment to process adherence.
- Ability to manage multiple priorities and deadlines independently in a high-volume, fast-paced environment.
- Excellent communication skills with a collaborative and professional approach across teams.
- Strong problem-solving and critical thinking skills when handling incomplete or ambiguous information.
- Comfort using digital tools and systems such as Google Workspace, document management platforms, and communication tools like Slack.
- Experience in healthcare administrative workflows or familiarity with lab/referral processes is an advantage.
Benefits
- Competitive hourly compensation within the range of CAD $21.30–$23.15, based on experience and qualifications.
- Comprehensive health, dental, and life insurance coverage.
- Health spending account to support additional medical, wellness, or personal care needs.
- Flexible benefits program supporting professional development, wellness, or retirement savings.
- Paid health days for medical appointments, rest, or caregiving needs.
- Flexible remote or hybrid work arrangements within Canada.
- Group retirement savings plan to support long-term financial security.
- Access to healthcare support services for employees and their families from day one.
- Paid vacation entitlement and additional flexibility benefits.
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