Bilingual Remote Call Center Agent - NS or NB Resident Only

Our client, a leading customer service provider, is seeking multiple Remote Call Center Agents. The ideal candidate will have strong communication skills, adaptability, and problem-solving abilities which will align successfully in the organization.



Job Title: Bilingual Customer Service Representative - Dental Care Support

Location: Remote (Must be located in Nova Scotia)

Industry: Call Center, Insurance

Pay Range: $21/ HR to start

Contract Type: Full Time Permanent (Dental benefit, 2 weeks vacation) 

Shifts: Monday to Friday Day shift



As a Customer Service Representative, you will be the first point of contact for individuals inquiring about the Canadian Dental Care Plan. You will provide essential information and support to callers regarding dental care benefits, eligibility criteria, application processes, and service coverage details under the CDCP, which aims to make dental care more accessible to uninsured Canadians.



What’s the Job?

•    Answer incoming calls and respond to inquiries related to the CDCP.

•    Assist callers with understanding their eligibility and the benefits available under the plan.

•    Guide individuals through the application process and provide information on required documentation.

•    Explain the CDCP’s coverage details, including what services are covered, the extent of coverage, and any necessary steps for preauthorization of services.

•    Help resolve any issues or concerns related to the dental care services provided under the CDCP.

•    Maintain up-to-date knowledge of the CDCP’s policies and procedures to provide accurate information to callers.

•    Work closely with dental providers and other stakeholders to facilitate access to covered services.



What’s Needed?

• Experienced in work from home call center environment (2 years) 

• Internet connection (not wifi)

• Live in Canada in the last 6 years

• Typing speed 30WPM, familiar with MS office Word, Excel. 

• Private home office setup

• Minimum 50 Mbps internet speed and smartphone

• Able to pass security clearance and bankruptcy check.



What’s in it for me?

• Competitive pay starting at $21 / HR

• Remote work opportunity in New Brunswick 

• Equipment provided by the employer

• Potential for career growth with increased hours

• Supportive team environment and ongoing training opportunities