Bilingual Technical Support Analyst

Sage Vacancy Bilingual Technical Support Analyst #sagecareers Sage Vacancy Bilingual Technical Support Analyst #sagecareers sage careers

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Job Details: Bilingual Technical Support Analyst

Full details of the job.

Job Title Bilingual Technical Support Analyst Job Description Learner. Listener. Solutions-provider. Oh, and you also speak English and French. If you have those four things, you’ll feel the satisfaction of “I crushed it” every day as you shut your computer. Do you enjoy staying busy working alongside customers and walking them through technical issues? This is the job for you. Key Responsibilities Some of what you will be doing:
• You will be the voice of Sage when our customers need phone or chat support for Sage ERP software products. These issues may be technical or application issues. Or even just customer support!
• You will enable our customers to get back to their business by helping them with questions or issues regarding Sage’s products or services.
• You will use your empathetic and human-centered approach to go above and beyond for the customer.
• Using your passion for creating world-class customer experiences, you will build fantastic relationships in a fast-paced environment.

Growth opportunities: We proactively promote great talent, it’s part of who we are. If you’re nailing it, we see you and want to keep you.

Minimum qualifications:
-Bilingual in English and French
-Minimum 2 years of experience in Customer Service/Support Experience in the PC environment (Troubleshooting, installing/uninstalling)
-Learner and applier of technical knowledge (we’ll teach you!) You consider listening your first reaction to reaching solutions

Plenty of perks:
• 100% paid premiums for health, dental, and vision coverage.
• RRSP contribution match (100% up to 4%).
• 35 days paid time off (11 paid holidays, 16 vacation days, 3 personal days, 5 sick days).
• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.
• 5 days paid yearly to volunteer (through Sage Foundation).
• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.
• Sage Wellness Rewards Program (annual fitness reimbursement).
• Library of on-demand career development options and ongoing training offerings.

What it’s like to work at Sage:
Careers homepage - https://www.sage.com/en-us/company/careers/
Glassdoor reviews - https://www.glassdoor.com/Reviews/Sage-Reviews-E1150.htm
LinkedIn page - https://www.linkedin.com/company/sage-software Function Customer Operations Country Canada Office Location Toronto;Richmond;Remote Work Place type Hybrid Advert People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us at [email protected] for assistance. Sage invites all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

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