About GroupHEALTH
At GroupHEALTH, we’re proud of the work we do – but it’s how we do it that truly sets us apart. We’re a fast-moving, ever-evolving, stable organization with deep roots and a bold vision: to transform the way Canadians experience benefits. We combine agility with long-term stability to create meaningful impact.
Here, you’ll find more than just a job. You’ll find a purpose-driven, people-first culture where kindness, collaboration, and curiosity thrive. Whether you’ve been here fifteen years or fifteen days, you’ll notice right away – our people are genuinely invested in one another’s success and delivering exceptional experiences to our clients and plan members.
- Master the internal systems WEBS™ and Client Relationship Management (CRM)
- Start handling administration of the group benefit plan for assigned clients
- Handle Billing Errors
- Keep up with current SLA (4 hours for email responses and 24 hours for change report items)
- Learn new skills and improve existing skills as it relates to the Billing Administrator role
- Have a basic understanding of each GroupHEALTH benefit and product offering
- Understand Carrier Guidelines
What You'll Do
- Analyze and manage enrollment changes in WEBS™ on a daily basis
- Identify errors on enrollment changes and work with the client to process any correction(s)
- Completing one-on-one training with plan administrators to help them understand how our processes and technology will help them administer their plan
- Completing daily billing administration tasks as needed
- Pulling billing lists, checking current bill holds and reviewing/correcting billing errors to ensure timely bill run
- Identify and escalate claims requiring further investigation to the client services lead.
- Identify and escalate concerns from clients, members, and partners to the client services lead, including but not limited to vendor issues, plan design, or administrative items that may cause dissatisfaction.
- Contributes to the continuous improvement of business processes
- Assists team members with their responsibilities as required
- Other duties as the organization requires
What We're Looking For
- 1-2 years’ experience in claims administration, office administration, insurance, health sciences or related field
- Post-secondary education an asset in an administrative or related field
- Proficiency in Microsoft Office
- Experience in the group benefits industry considered an asset
- Bilingual (French and English) considered an asset
Critical Competencies
You will succeed in this role if you are:
Client Centric – You prioritize and take action based on the needs of both internal and external clients, with a positive, can-do attitude.
An Effective Communicator – You communicate clearly and respectfully, build strong relationships, and adapt communication styles with tact and diplomacy.
Organized – You plan, prioritize, and manage your time effectively to meet deadlines.
A Team Player – You collaborate, value diverse perspectives, and focus on shared success.
Compensation
At the time of this posting, the estimated annual base salary for this position is $50,000-$55,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.
Why Join Us
- Beyond salary, we offer generous paid time off, extended health and dental benefits, RRSP matching, and flexible work options
- Wellness support, including comprehensive mental health resources, to prioritize your well-being both in and out of the workplace
- A supportive culture, with opportunities to grow, and where our team members feel valued and empowered to thrive
Accommodation and Inclusion
GroupHEALTH is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.
If you’re ready to do meaningful work and grow your career with GroupHEALTH, we’d love to hear from you. Click Apply to submit your application.
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