Biomedical Visualization and Communication Designer (Patient Education)

Job Category

Job Profile

Job Title

Department

Compensation Range

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Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career. 

Job Summary
The Biomedical Visualization and Communication Designer will support the development and enhancement of patient education materials within the cardiac program at BC children’s hospital.

The successful candidate will work at the intersection of design, healthcare communication, and patient education, contributing to meaningful resources that support patients and families in understanding complex health information.

A key focus of this role includes maintaining and evolving an existing digital platform (Heart Hub app), as well as identifying gaps in patient education and developing new materials to address them

Organizational Status

The designer will collaborate closely with clinical teams to translate complex medical information into clear, engaging, and accessible visual formats.

This position will be in-person based at BC Children’s Hospital, 4480 Oak Street, Vancouver.

Work Performed

Update and maintain digital patient education content, including the Heart Hub app (e.g., revising visuals, integrating new information, ensuring visual consistency)

Refresh and redesign existing patient education materials to improve clarity, accessibility, and visual engagement

Collaborate with a Clinical Nurse Specialist and interdisciplinary team to:

• Identify gaps in patient education resources
• Translate clinical insights into design opportunities

Design and produce new patient-facing materials, such as:

• Infographics
• Short animations or motion graphics
• Illustrated stories or comics
• Print and digital educational resources

Apply human-centered design approaches, including:

• Rapid ideation and prototyping
• Iterative feedback cycles with clinical stakeholders
• Incorporation of user (patient/family) perspectives where appropriate

Ensure all materials align with best practices in accessibility, health literacy, and inclusive design

Communicate design decisions clearly to both clinical and non-design stakeholders

Consequence of Error/Judgement
In the event of an error or concerns about judgement, the supervisor will provide feedback as close to real-time as possible. This will occur in alignment with the existing policies and principles of UBC. Opportunities for learning and self-assessment will be provided as appropriate. In the event of repetitive concerns of judgement or errors which have been previously raised, additional meetings and escalation may occur.

Supervision Received

The designer will work quite autonomously on the product with regular touch points with the supervisor and clinical nurse specialist. At any time, the designer can request additional feedback verbally, via email or requesting a meeting.

Supervision Given
None

Minimum Qualifications

• Three year Graphic Design program. Minimum of two years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Graduate of the UBC Biomedical Visualization and Communication program or a similar program
• Demonstrated experience creating visuals for patient education, health communication, or science communication
• Strong foundation in graphic design principles (layout, typography, hierarchy, color)
• Experience with rapid prototyping and ideation workflows
• Familiarity with user-centered design and feedback integration
• Excellent communication and collaboration skills, particularly with non-design stakeholders
• Ability to translate complex medical or scientific information into clear visuals 
• Experience working with clinical teams or healthcare environments
• Basic skills in animation or motion design
• Understanding of health literacy principles and patient-centered communication