Bodily Injury Adjuster

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title:

Job Type:

Job Location:

Bodily Injury Adjuster
Legal Services - Edmonton, Alberta

Permanent, Full-Time

People are at the heart of everything we do. 

If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers.

As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

How you’ll make a difference: 

We are seeking a knowledgeable and driven Bodily Injury Adjuster professional who is motivated by delivering high-quality service, optimizing recovery outcomes, achieving departmental objectives and performance targets.

Reporting to a Senior Bodily Injury Adjuster, this role is responsible for the end-to-end management of both minor and complex bodily injury claims while ensuring timely, fair, and thorough adjudication. This position operates in full compliance with the Workers’ Compensation Act (WCA), exercises delegated authority on behalf of the Workers’ Compensation Board, and protects the best interests of injured workers throughout the claims process.

Your responsibilities:

• Review claim referrals to identify potential third-party actions.
• Interpret and apply the WCA, policies, and procedures to determine third-party status.
• Gather and analyze information in collaboration with internal teams and external stakeholders.
• Assess liability, quantify damages, and evaluate legal rights and remedies under applicable legislation.
• Negotiate settlements with third parties, insurers, and legal representatives.
• Provide guidance to workers regarding their rights and obligations.
• Ensure compliance with legislation, case law, policy, and Levels of Authority.
• Secure required documentation, evidence, and expert opinions.
• Prepare and manage files for internal and external counsel.
• Support mediations, dispute resolutions, and trials as required.
• Maintain accurate documentation and demonstrate effective use of organizational systems.

Your experience and skills:

• Post-secondary education and/or a CIP or FCIP designation is preferred.
• Experience in the insurance industry, with a strong background in personal injury adjusting.
• Comprehensive knowledge of insurance principles, claims practices and procedures, and WCB policy.
• Strong ability to interpret and explain complex insurance and legal matters, assess liability, quantify damages, and understand relevant case law.
• Solid understanding of medical terminology, trauma, treatment protocols, and recovery timelines.
• Proven ability to maintain accurate and detailed records.
• Excellent interpersonal, organizational and time management skills.
• Strong written and verbal communication skills, including effective negotiation abilities.
• Demonstrated ability to manage sensitive or potentially contentious issues while maintaining confidentiality.
• Sound judgement, critical thinking and effective decision-making skills.
• Ability to build and maintain collaborative relationships with internal and external stakeholders.
• Proven ability to prioritize and manage competing demands in a fast-paced environment.
• A valid Class 5 Alberta Driver’s License and access to a personal vehicle for business use is required.
• Candidates who do not fully meet the above qualifications may be considered for a junior-level opportunity.

What we offer:

We offer a competitive salary, a comprehensive benefits package, flexible work schedules and hybrid work opportunities (combination of work from physical office and primary home residence) that foster a healthy work-life balance. Take the next great step in your career and help us change lives. For more information, please see our Employee Handbook.

Salary:  $83,185 to $97,826 per annum (Salary Grade 11)

Successful candidate must reside in Alberta and be able to work in person from our Edmonton downtown office as required. Final candidates are required to undergo a security clearance as a condition of employment.

We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability.  Equal opportunity is provided in employment, promotions and wages.

Interested candidate please apply online by submitting a cover letter and resume to Careers - WCB Alberta.

Closing Date:  March 4, 2026

We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.