Branch Operations Manager

About the Role: 

We are seeking an experienced and people‑focused Branch Operations Manager to lead daily operations, service delivery, customer experience, and team development at our branch. This role ensures our facility runs smoothly from open to close, while delivering exceptional mobility solutions and support to our customers and partners. 

Key Responsibilities: 

• Lead daily branch operations, ensuring the facility is clean, safe, and ready for customers. 

• Manage technician workflow, service schedules, work orders, and daily dispatch. 

• Support customer service by handling new inquiries, assigning leads, and resolving escalated issues. 

• Oversee complex mobility cases and collaborate across teams. 

• Monitor inventory needs and identify areas for improvement. 

• Review daily performance metrics, support billing questions, and prepare operational reports. 

• Ensure compliance through complete documentation, equipment standards, and safety records. 

• Coach and develop team members with training, check‑ins, and performance support. 

• Maintain facility standards, including cleanliness, waste management, and maintenance reporting. 

• Support weekly/monthly tasks like new hire training, audits, and customer satisfaction improvements. 

• Additional operational projects assigned by the manager. 

Qualifications: 

• Bachelor’s degree in Business Administration, Management, Finance, or a related field, or equivalent work experience.


• Advanced Microsoft Office knowledge, computer software and internet proficiency.


• Experience in operations, service management, or branch leadership. 

• Strong organizational and communication skills. 

• Ability to lead and motivate teams. 

• Comfort working in a fast-paced, customer‑focused environment. 

• Knowledge of mobility products or healthcare equipment is an asset. 
  

What we offer:

At MHHC, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation which can differ depending on skills and experience. 


• Eligibility to the company's bonus plan


• Comprehensive benefits package


• Generous vacation package


• RRSP/DPSP match program


• Tenure recognition through our Anniversary Rewards Program
  


• Monday - Friday working hours

Macdonald's Home Health Care is proud to be an equal opportunity employer. We are dedicated to making life accessible for everyone, and that commitment extends to ensuring our workplaces are inclusive and accessible. If you require support or adjustments at any stage of your application, please contact us at [email protected]  — we’re here to help.